Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavonica Powell

Austin,TX

Summary

Compassionate Medical Assistant Apprentice with hands-on experience in patient care and clinical procedures. Proven ability to enhance patient satisfaction and streamline administrative processes, resulting in improved healthcare delivery efficiency. Strong interpersonal skills and composure under pressure contribute to effective collaboration with healthcare teams.

Overview

9
9
years of professional experience

Work History

Medical Assistant Apprentice

Central Health Services
Austin, TX
01.2025 - 05.2025
  • Greeted patients upon arrival for their appointments and provided them with necessary paperwork.
  • Assisted physicians with patient examinations and treatments.
  • Documented notes during patient visits.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Documented patient information in electronic medical records system.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Incorporated outside records into charts and EHR.
  • Provided patient education on preventive care and health maintenance topics.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained examination rooms by stocking supplies, cleaning surfaces, and disposing of hazardous materials properly.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Answered telephones in a professional manner to respond to inquiries from patients or other healthcare professionals.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Handled general office duties to support administrative staff during peak hours.
  • Maintained patient confidentiality in accordance with HIPAA regulations.

Health Care Aide

juniper village at Spicewood summit
Austin, TX
09.2024 - 01.2025
  • Supported non-ambulatory residents in range of motion exercises.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Transported patients to appointments using wheelchairs or stretchers when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Responded quickly in emergency situations following established protocols.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Attended training to validate or refresh basic professional skills.
  • Documented activities and recorded information in EMR system.
  • Answered call lights promptly in order to meet patient needs in a timely manner.
  • Provided emotional support to those requiring end-of-life care.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Helped residents walk with or without self-help devices.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Greeted, guided and offered assistance to patients and visitors.
  • Distributed drinking water and nourishment to residents.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed and documented changes in patient's condition including physical and emotional well-being.
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
  • Performed basic, non-invasive medical assistant duties.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Helped patients maintain their independence while providing support when needed.
  • Assisted residents with bathing and dressing to promote personal hygiene.

Home Care Provider

Mary Lee Foundation
Austin, TX
01.2024 - 10.2024
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained accurate records of patient care services provided.
  • Helped client with medication self-administration.
  • Educated patients and families on health care needs, conditions, and options.
  • Assisted clients with proper exercises and rehabilitation.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Collaborated closely with families to provide support and guidance.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Ensured compliance with all laws governing home health care services.
  • Provided transportation to medical appointments and errands.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Managed client's schedule of doctor's appointments, therapies.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Documented care provided and submitted notes to supervisor.
  • Assisted patients with personal care to alleviate burden on family members.

Direct Support Professional

Austin State Supported Living Center
Austin, TX
01.2016 - 05.2024
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Consulted with client care team to continually update care plans.
  • Assisted individuals in learning and developing new skills.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Facilitated social interactions between participants and their peers in the community.
  • Drove clients to doctors' appointments and social outings.
  • Contributed to case reviews of client status and progress.
  • Maintained detailed records of services performed on clients.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Assisted individuals in development of social skills to become integrated in community.
  • Supervised medication administration, personal hygiene and other activities of daily living.

Patient Care Technician

Seton Northwest Hospital
Austin, TX
03.2022 - 11.2022
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Assisted with patient admissions, discharges and transfers.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Collected specimens from patients for laboratory testing purposes.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Provided direct patient care and assistance to healthcare team members.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Thornton Township Highschool
Harvey, IL
06-2015

Bachelor of Science -

Austin Community College
Austin, TX

Skills

  • Patient care
  • Electronic medical records
  • Vital signs monitoring
  • Medication administration
  • Medical terminology
  • Health education
  • Customer service
  • Time management
  • Data documentation
  • Compassionate communication
  • Problem solving
  • HIPAA compliance
  • Team collaboration
  • Willingness to learn
  • Attention to detail
  • Specimen collection
  • Geriatric care
  • Venipuncture and phlebotomy
  • Certified clinical medical assistant
  • First aid and CPR certified
  • EMR / EHR
  • Patient feeding
  • Clear communication

Timeline

Medical Assistant Apprentice

Central Health Services
01.2025 - 05.2025

Health Care Aide

juniper village at Spicewood summit
09.2024 - 01.2025

Home Care Provider

Mary Lee Foundation
01.2024 - 10.2024

Patient Care Technician

Seton Northwest Hospital
03.2022 - 11.2022

Direct Support Professional

Austin State Supported Living Center
01.2016 - 05.2024

High School Diploma -

Thornton Township Highschool

Bachelor of Science -

Austin Community College

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Shavonica Powell