ShaVonna Hill
Dallas,TX
Summary
Compassionate Patient Care Technician with experience at Daniella’s Healthcare, skilled in vital signs monitoring and patient education. Enhanced patient satisfaction through attentive care and effective collaboration with nursing staff. Proven ability to resolve issues with empathy, ensuring a safe and supportive environment for patients. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Daniella’s Healthcare
11.2021 - Current
- Assisted healthcare team in delivering patient care and support for daily activities.
- Monitored vital signs and documented changes in patient conditions accurately.
- Maintained cleanliness and organization of patient rooms to ensure a safe environment.
- Collaborated with nursing staff to streamline patient admission processes effectively.
- Educated patients on medication administration and health management practices.
- Responded promptly to patient needs, enhancing overall satisfaction with care services.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
TELVISTA
10.2018 - 2021
- Responded to customer inquiries via phone and chat, ensuring timely and accurate information delivery.
- Resolved customer complaints effectively, maintaining high satisfaction levels through active listening and problem-solving skills.
- Assisted in training new team members on company policies and customer service best practices.
- Utilized CRM software to track interactions and follow up on unresolved issues for improved service continuity.
- Collaborated with cross-functional teams to streamline processes and enhance overall customer experience.
- Implemented feedback mechanisms to gather customer insights, driving service improvements based on client needs.
- Maintained up-to-date knowledge of products and services to provide informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - Highschool
Dallas Can Academy
Dallas, TX06.2002
No Degree - Licensed Stylist Barber
Healthy Hair Academy
Dallas, TX08.2012
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Specimen collection
- Phlebotomy techniques
- Feeding assistance
- Patient services
- Patient education
- Data collection
- Information protection
- Emotional support
- Medical equipment operation
- Healthy meal preparation
Timeline
Patient Care Technician
Daniella’s Healthcare
11.2021 - Current
Customer Service Representative
TELVISTA
10.2018 - 2021
High School Diploma - Highschool
Dallas Can Academy
No Degree - Licensed Stylist Barber
Healthy Hair Academy