Shavonnah Kenner
RICHLANDS,NC
Summary
Experience Specialist NF-1101-02
Proven customer service expert with a track record of enhancing customer satisfaction at Cajun Seafood. Skilled in cash handling accuracy and fostering teamwork, I significantly contributed to a positive, efficient work environment. Demonstrated ability to multitask and maintain professionalism under pressure, ensuring seamless operations and customer interactions.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Knowledgeable Experience Specialist with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Professional with strong background in enhancing customer experiences. Skilled in communication, problem-solving, and relationship management. Effective team collaborator with results-driven mindset, adaptable to evolving demands and priorities. Consistently reliable and focused on driving impactful outcomes.
Results-driven customer experience professional prepared to deliver exceptional service and innovative solutions. Proven track record in optimizing customer interactions and fostering lasting client relationships. Known for collaborative spirit and adaptability, excelling in dynamic environments.
Proficient Experience Specialist with solid background in enhancing customer experiences and driving satisfaction. Successfully implemented strategies that elevated customer interaction quality and loyalty. Demonstrated expertise in problem-solving and effective communication.
Experienced with creating and implementing customer-focused initiatives that enhance satisfaction and loyalty. Utilizes advanced problem-solving techniques to address and resolve customer concerns efficiently. Knowledge of leveraging communication skills to build strong client relationships.
Overview
20
20
years of professional experience
Work History
Cashier
Cajun Seafood
03.2019 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
Sales Associate NF1
Marine Corps Community Services, MCBH
05.2005 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Operated POS terminals and cash drawer balancing.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Richlands High School
Richlands, NC05-2002
Skills
- Customer service
- Teamwork and collaboration
- Customer assistance
- Time management
- Time management skills
- Multi-tasking strength
- Cash handling
- Excellent people skills
- Cleaning and sanitizing
- Reliable and punctual
- Customer service excellence
- Exceptional customer service
- Money handling
- Cash handling and management
- Flexible schedule
- Customer relations
- Cash register operation
- Stocking and receiving
- Written and verbal communication
- Cash handling accuracy
- Order taking
- Professionalism and courtesy
- Store opening and closing
- Cash management
- Cash register systems
- Payment processing
- POS system operation
- Product restocking
- Product knowledge
- Retail store operations
- Refunds and exchanges
- Cleaning techniques
- Merchandise restocking
- Cash drawer balancing
Timeline
Cashier
Cajun Seafood
03.2019 - Current
Sales Associate NF1
Marine Corps Community Services, MCBH
05.2005 - Current
High School Diploma -
Richlands High School
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