Hi, I’m
Shavonne Williams
Tampa,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly motivated and customer-centric Customer Service Representative with 5 + years experience. Proven ability to provide exceptional customer support through various channels, including phone, email, and live chat. Efficiently resolves customer inquiries, providing product information, and ensures customer satisfaction while working remotely to deliver top notch service. Authorized to work in the US for any employer
Knowledgeable Customer service Advisor familiar with different programs and related regulatory limitations. Highly organized and proactive with a strong work ethic and understanding of documentation requirements and processes. Looking for a dynamic role in a fast-paced environment.
Overview
6
years of professional experience
Work History
Nelnet
Student Loan Advisor 1
08.2023 - Current
Job overview
- Answer questions pertaining to different types of loans assistance with default accounts chat email different systems payment arrangements 2.knowledge base federal clearance etc.
Kobie Marketing
Customer Service Associate
03.2021 - 07.2023
Job overview
- Loyalty rewards assistance I answered incoming inbounds contacts assisting with reward redemption
- Answered customer inquires and assisted in redeeming members with their loyalty rewards, resulting in a high rate of successful redemption and improved customer satisfaction
- Resolved customer issues and concerns, ensuring prompt resolution and a positive customer experience
- Participated in ongoing training and development programs to stay updated on the latest loyalty program updates and best practices in customer service.
ShiftMed
Customer Success Specialist
02.2020 - 02.2021
Job overview
- Answer inbound and outbound calls answering questions ranging from I9 documents to onboarding questions to password resets and etc
- Making calls to faculties or facilities regarding staff or nurses such as Lpns CNAS RNS and etc.
StarTek, FL
Irs Assistant
02.2019 - 01.2021
Job overview
- Answered incoming phone calls and directed to appropriate personnel
- Provided office-wide clerical support, answering phones, filing, and relaying messages
- Used sales force to document customer inquiries, interactions, and account updates
- Followed established procedures and reported malfunctions to keep call center equipment operational
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Met and exceeded daily service quality and performance goals
- Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers
- Updated customer accounts with current personal and purchasing information.
Wipro Health Plan ServicesTampa, FL
Student Loan Advisor
01.2018 - 01.2019
Job overview
- Monitored student financial aid files to verify completeness and compliance with federal and state regulations
- Advised students about application procedures, program costs, and student loan debt
- Analyzed financial aid applications to determine need and devised appropriate financial aid packages for individual students
- Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications
- Calculated the customer's initial payment plans and repayment schedules for delinquent customers to bring loans current
- Reached out to borrowers with delinquent accounts to pursue payments and negotiate repayment plans.
Education
Florida Technical College
Bachelor's degree from Business Management
06.2023
Hillsborough Community College
Associates Of Business from Business Administration
06.2011
Skills
- Customer experience improvement Inbound call answering
- Product and service knowledge Product knowledge
- Cross-functional collaboration Trained in Salesforce
- Order processing Member account management
- Customer service excellence
- Live Chat
- Order Management System
- CRM Software
- Technical Support
- Academic Advising
- Order Entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Loan Advisor 1
Nelnet
08.2023 - Current
Customer Service Associate
Kobie Marketing
03.2021 - 07.2023
Customer Success Specialist
ShiftMed
02.2020 - 02.2021
Irs Assistant
StarTek
02.2019 - 01.2021
Student Loan Advisor
Wipro Health Plan Services
01.2018 - 01.2019
Florida Technical College
Bachelor's degree from Business Management
Hillsborough Community College
Associates Of Business from Business Administration
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