Shavonne A. Doss
Jersey City,NJ
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management. Passionate about community engagement and relationship building.
Overview
7
7
years of professional experience
Work History
Department Manager
Nike
08.2025 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs to improve staff skills and promote team development.
- Implemented strategic initiatives that increased product availability and customer satisfaction.
- Analyzed performance metrics to identify trends and drive continuous improvement efforts.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Assistant Head Coach
Nike
09.2022 - 07.2025
- Selling, Service, & Digital: With the consumer at the heart of everything we do, I bring the Nike experience—both physical and digital—to life through the development of my teams skills, nurturing our Selling Culture, and elevating our service though S.O.L.E.
- Visual Merchandising: From receiving in the stockroom to visual merchandising on the sales floor, I make sure that the consumer always has access to the right product at the right time through developing my teams visual merchandising skills. Pulling inspiration from Non-Clearance concepts, I ensure our product is displayed at premium level.
- Mentor Specialists/Coaches (Department Supervisors) leadership skills through Leadership Defined: Nike's outlined standards for continuous growth of self, team, & business.
- Product Life Cycle: manage cycle of product through Door to Floor lens, ensuring newest styles received are available to the consumer in 24 hours or less, in addition to managing aged inventory and using a Markdown Budget provided to reduce costs to reduce time of styles in inventory.
- Developed training programs to enhance athlete performance and skill development.
- Collaborated with Head Coach (Store Manager) to design strategies and tactics for optimal performance.
- Mentored junior leaders, fostering professional growth and improving coaching techniques.
- Coordinated recruitment efforts to identify top talent for the team's future success.
- Networked within community to establish partnerships for ongoing volunteer opportunities for our team.
Associate Store Manager
Madewell
01.2022 - 08.2022
- Supported a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement.
- Provided in-the-moment feedback and coaching so each team member can contribute at their highest potential. While I owned a key area of the business (team development), I was also expected to step into other team members' shoes seamlessly when needed to keep everything running smoothly.
- Recruited new talent to deliver the brands expectation of the customer experience
- Event planning which included partnering with local creators to set up pop ups in our location. These events promote brand awareness as well as engages us with our community. Foster these relationships to establish an ongoing schedule for monthly events.
- Networked in community through local art markets, social media, farmers markets, and word of mouth to establish new partnerships for future events.
Store Manager
Starbucks
09.2019 - 01.2022
- Grow a successful, multi-million-dollar business: drive sales leveraging my business acumen, efficiency and problem-solving skills. Nurtured talent & lead a team: engaged my team and developed their skills so that they realized their personal best, both as individuals and as thriving teams.
- Resolved all employee and/or customer complaints quickly and efficiently Build loyal clientele through high-level of customer satisfaction.
- Recruit, interview, and hire all team members.
- Supervised a team of up to 35 partners.
- Motivated and coached employees to meet service and sales goals.
- Maintained inventory log and place orders to restock supplies as needed.
- Created schedule and consider all time-off requests.
- Consistently increased Customer Connection Score weekly.
Barista/Shift Supervisor
Starbucks
01.2019 - 01.2019
- Create the Starbucks Experience for our customers through excellent service and expertly-crafted products.
- Contribute to energetic store environment where I mastered my food & beverage craft, True to Starbucks Mission & Values, worked with team to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
- Maintained food safe environment by proactively identifying safety concerns and following proper procedures
- Addressed customer service concerns, resolving issues and ensuring exceptional experiences
- Closely monitor food quality and staff interactions with guests, proactively addressing issues to ensure customers receive a positive dining experience
Skills
- Cross-functional collaboration
- Team development
- Strategic planning
- Performance analysis
- Employee evaluation
- Talent recruitment
- Community engagement
- Event planning and coordination
- Team leadership
Timeline
Department Manager
Nike
08.2025 - Current
Assistant Head Coach
Nike
09.2022 - 07.2025
Associate Store Manager
Madewell
01.2022 - 08.2022
Store Manager
Starbucks
09.2019 - 01.2022
Barista/Shift Supervisor
Starbucks
01.2019 - 01.2019