Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shavonne Baker

Delaware,OH

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dollar General
Delaware, Ohio
07.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

General Manager

Dollar General
Columbus, OH
05.2022 - 05.2023
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.

Direct Care Worker

Autumn Days LLC
Columbus, OH
03.2022 - 05.2022
  • Coordinated transportation for medical appointments and other errands.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Established trusting relationships with clients by being a reliable source of support.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Adapted strategies depending on individual needs while adhering to established protocols.
  • Maintained confidentiality according to agency policies regarding client information.
  • Assisted with client personal care needs to foster independence and well-being.

Education

GED -

Erie Community College
Buffalo, NY
07-1987

Skills

  • Product and service knowledge
  • Employee Scheduling
  • Employee Performance Evaluations
  • Sales monitoring
  • Recruiting and interviewing
  • Operations Management

Certification

certificate in customer service and assistant management

References

References available upon request.

Timeline

Assistant Manager

Dollar General
07.2024 - Current

General Manager

Dollar General
05.2022 - 05.2023

Direct Care Worker

Autumn Days LLC
03.2022 - 05.2022

GED -

Erie Community College

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Shavonne Baker