Shavonne Carter
Baltimore,MD
Summary
Compassionate Caretaker with a strong background in customer service and team leadership. Enhances living conditions through effective communication and problem resolution while fostering community engagement. Skilled in monitoring health and administering medications, ensuring a safe and welcoming environment for residents and staff.
Overview
13
13
years of professional experience
Work History
caretaker
sunrise healthcare
Owings Mills, Maryland
03.2024 - Current
- Assisted residents with daily living activities and personal hygiene to enhance comfort and dignity.
- Monitored health status of residents and reported changes to nursing staff.
- Administered medications following healthcare protocols and instructions.
- Ensured cleanliness and safety of the environment for residents and staff.
- Organized social activities for residents to foster community engagement and improve mental well-being.
- Recorded care activities and resident progress in healthcare records to ensure accurate and comprehensive documentation.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
Crew Leader
Mcdondals
columbia , md
03.2025 - 06.2025
- Supervised team members during peak hours for efficient service delivery.
- Trained new crew members on company policies and customer service standards.
- Coordinated daily tasks to ensure smooth restaurant operations and workflow.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Mentored newly hired crew members to prepare each for job roles.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Implemented safety procedures to promote a secure working environment for staff.
- Collaborated with management to improve operational processes and team performance.
- Trained new hires on job duties, safety protocols, and company policies.
Garden Department Lead
Home Depot
Catonsville, Maryland
04.2022 - 02.2024
- Led team in providing exceptional customer service and product knowledge.
- Supervised a team of sales associates on daily tasks and operations.
- Trained new sales associates on company policies and sales techniques.
- Managed inventory levels and coordinated restocking of merchandise.
- Implemented effective visual merchandising strategies to enhance product displays.
- Facilitated communication between management and sales staff to align goals.
- Analyzed customer feedback to improve service delivery and product offerings.
- Assisted in developing promotional campaigns to drive store traffic and sales.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Provided customer service to ensure satisfaction.
- Handled customer payments with accuracy to ensure efficient transactions. and returned receipts, cash, coin and cards to customers.
- Received shipments, signed off on packages and documented incoming items in computer system.
Lead Sales Associate
Goodwill Outlet
Columbia , MD
09.2017 - 08.2022
- Led team in providing exceptional customer service and product knowledge.
- Supervised a team of sales associates on daily tasks and operations.
- Trained new sales associates on company policies and sales techniques.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Analyzed customer feedback to improve service delivery and product offerings.
- Assisted in developing promotional campaigns to drive store traffic and sales.
- Implemented effective visual merchandising strategies to enhance product displays.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Received shipments, signed off on packages and documented incoming items in computer system.
Environmental Services Housekeeper
Howard County General Hospital
Columbia , MD
09.2017 - 05.2021
- Followed infection control protocols to ensure a safe environment for patients.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Maintained cleanliness in patient rooms, corridors, and common areas.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Operated cleaning equipment including vacuums and floor scrubbers effectively.
- Collaborated with nursing staff to address cleaning priorities promptly.
- Assisted in training new staff on standard cleaning procedures and safety measures.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
Cashier/Food Preparation Worker
Cosi Restaurant
Owings Mills, Maryland
02.2014 - 08.2016
- Processed customer transactions efficiently at Cosi Restaurant.
- Operated cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit to enhance customer satisfaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new cashiers on procedures and customer service standards, ensuring consistent service quality and adherence to company policies.
- Resolved customer complaints with professionalism and empathy consistently.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted management with tasks, supporting daily operations and contributing to a streamlined workflow.
Education
High School Diploma -
Harbor City High
Baltimore, MD06-2011
Some College (No Degree) -
Bccc
Baltimore, MDSkills
- Medication administration
- Health monitoring
- Personal care
- Individual care plans
- Record keeping
- Safety protocols
- Team supervision
- Resident engagement
- Daily living assistance
- Infection control
- Customer service
- Emotional support
- Personal hygiene maintenance
- Mobility support
- Transportation assistance
- Preventive Maintenance
- Animal nutrition management
Timeline
Crew Leader
Mcdondals
03.2025 - 06.2025
caretaker
sunrise healthcare
03.2024 - Current
Garden Department Lead
Home Depot
04.2022 - 02.2024
Lead Sales Associate
Goodwill Outlet
09.2017 - 08.2022
Environmental Services Housekeeper
Howard County General Hospital
09.2017 - 05.2021
Cashier/Food Preparation Worker
Cosi Restaurant
02.2014 - 08.2016
High School Diploma -
Harbor City High
Some College (No Degree) -
Bccc