Shavonne Harper
New Castle,DE
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes, as demonstrated during my tenure at Amazon. Skilled in critical thinking and data entry, I excel in high-stress situations, effectively resolving disputes to boost loyalty. Achieved significant improvements in operational efficiency and client independence through meticulous care and support.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Ameribest Home Care
Philadelphia, PA
10.2022 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Amazon
New Castle, DE
04.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Home Depot
New Castle, DE
08.2016 - 07.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Pharmacy Technician
CHI INSTITUTE
Broomall, PA08.2004
High School Diploma -
Chester High School
Chester, PA06.2003
Skills
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Call center experience
- Order Processing
Timeline
Home Health Aide
Ameribest Home Care
10.2022 - 11.2023
Customer Service Representative
Amazon
04.2018 - 10.2022
Customer Service Representative
Home Depot
08.2016 - 07.2018
Pharmacy Technician
CHI INSTITUTE
High School Diploma -
Chester High School