Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavonne Jackson

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Billing Specialist

Hampton Otolaryngology
02.2022 - Current
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Works effectively with a team and individually to maintain clearly defined expectations and ensure a minimum monthly revenue of $1,000,000.
  • Posts EFT and check payments from insurance companies and patients to the corresponding accounts.
  • Verifies insurance eligibility to identify and resolve errors prior to patient appointments.
  • Obtains prior-authorizations for CT scans.
  • Assists with performance evaluations.
  • Obtains benefits and collects deposits for high-dollar services.
  • Processes paper claims within timely filing deadlines.
  • Resolves patient account issues.

Financial Coordinator/Lead Front Desk Receptionist

Hampton Roads Otolaryngology
05.2017 - 01.2022
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Acted as a direct billing liaison for patients to handle all financial inquiries.
  • Supervised and trained front desk employees.
  • Implemented best front office practices to maximize patient flow and increase front desk efficiency.
  • Created payment plans for patient balances.
  • Identified delinquent accounts and initiated collection action.
  • Collected deposits for diagnostic services.
  • Obtained referrals for HMO policies.
  • Developed and maintained positive working relationships with staff members and patients.
  • Handled employee evaluations, performance improvement, and corrective action.

Front Desk Receptionist

Hampton Roads Otolaryngology
05.2016 - 03.2021
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
  • Maintained patient accounts by obtaining, recording, and updating personal and financial information.
  • Demonstrated knowledge of HIPAA Privacy and Security regulations by appropriately handling patient information.
  • Scheduled all new patient referrals within 24 hours and communicated appointment status with referring physicians.
  • Performed electronic filing of patient paperwork.
  • Operated standard office equipment, including multi-line telephones, copiers, printers, scanners, and fax machines

Education

No Degree - Medical Assistant

Everest Community College
Hampton, VA
06.2016

High School Diploma -

Kecoughtan High School
Hampton, VA
06.2003

Skills

  • Invoice Processing
  • Contract Preparation
  • Payment posting
  • Claims Processing
  • HIPAA Compliance
  • Insurance Verification
  • Medical coding knowledge
  • Record preparation
  • Data entry proficiency
  • Customer Service
  • Vitals
  • Attention to Detail
  • Multitasking Abilities
  • Continuous Improvement

Timeline

Billing Specialist

Hampton Otolaryngology
02.2022 - Current

Financial Coordinator/Lead Front Desk Receptionist

Hampton Roads Otolaryngology
05.2017 - 01.2022

Front Desk Receptionist

Hampton Roads Otolaryngology
05.2016 - 03.2021

No Degree - Medical Assistant

Everest Community College

High School Diploma -

Kecoughtan High School

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Shavonne Jackson