Respected builder and leader of customer-focused team; instill a shared, enthusiastic commitment to customer satisfaction as a key driver of company goal attainment. Resolute customer service manager and administrative professional with 10+ experience in Corporate and Office Management. Consistently, achieved record high customer service satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Demonstrated strategic value to business in corporate, retail, and call center environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Hi, I’m
Shavonne Manson
Summary
Overview
13
years of professional experience
Work History
Robert half inc
Executive Assistant
04.2020 - Current
Job overview
- Manage Office- Shipping, Mail and Travel (Airflights, Car rental and Hotel) arrangements for 5 Partners
- Invoicing and scheduling all specific meetings
- Keeping the office up to date will all supplies needed
- Booking meetings with prospect investors
- Ordering meals and coordinating the appearance of events
- Stocking and maintaining the office shipments
- Answering multi-line phone
- IT assistance and assisting with edits to spreadsheets for corporate meetings
- Monthly expense reporting
- Oversee weekly payroll insertions.
AARONS
Field Liaison Supervisor
01.2019 - 03.2020
Job overview
- Managed accounts in the Tennessee, Georgia and Texas Region, managed payment set up/corrections
- Daily Credit Card audit for all regions
- Communicate with store Managers on a daily with credit card arrangements
- Filing and Organizing store payments to make sure payments are ran according to schedule dates
- Daily payroll adjustments to associates time edits
- Worked side by side with workforce management
- Assisted with time off request and point metrics
- Disciplinary and Corrective action plans administered
- Worked with store account manager with home visit payment arrangements
- Assisted supervisor with daily tasks for Field Team members, adhere to reporting and compliance.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Robert Half
Executive Administrative
02.2018 - 01.2019
Job overview
- Managing and issuing 6-month Equine Event Permits for the State of Georgia, managing all Direct manager expense reports, assist with entering companion animal complaints
- Assisted with finding transportation for future adopted animals
- Managed driver's mileage and expense reporting
- Ensure all drivers were up to date on licenses and training.
Novitex-Price Water House Coopers
Office Service Manager
09.2015 - 02.2018
Job overview
- Front office face-onboarding (new employees), Import & export file managing, report any office maintenance, data entry and deadlines
- Created excel spreadsheets, mail merge projects
- Building access and IT assistance
- Ensure adherence to business guidelines, safety, and security procedures
- Traveling to Train new office assistants
- Assisting Partner events and meals for meetings.
Hilton Home 2 Suites
Director of Service
04.2012 - 08.2015
Job overview
- Worked in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assisted the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Managed and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Managed scheduling walks through for health inspection and permits
- Assisted with hotel driver compliance and permits for yearly inspections on all drivers.
ACS, SPRINT
Customer Service representative
09.2009 - 03.2012
Job overview
- Answers telephone and written or Internet-based inquiries of a technical or complex nature from customers regarding company products
- Support is primarily related to external clients but may also assist/advise internal clients
- Analyzes non-routine problems with equipment or software applications to identify problem area(s) and recommend corrective action
- Maintains log of problems so that recurring problems can be reported to product development
- Manages problem resolution which may require follow-up and/or escalation to a higher level of expertise
- Assisted situations which require adaptation of response or extensive research according to customer response.
Education
P. A from Communication
University Overview
Western Ky University
BACHELOR'S Degree from BUSINESS MANAGEMENT
05.2004
University Overview
GPA: 3.4
Skills
- Problem Resolution
- Teambuilding & Training
- ADP proficient
- Resolving Issues
- Customer Service Enhancement
- Excellent Communication Skills
- Payroll
- Onboarding/IT
Timeline
Executive Assistant
Robert half inc
04.2020 - Current
Field Liaison Supervisor
AARONS
01.2019 - 03.2020
Executive Administrative
Robert Half
02.2018 - 01.2019
Office Service Manager
Novitex-Price Water House Coopers
09.2015 - 02.2018
Director of Service
Hilton Home 2 Suites
04.2012 - 08.2015
Customer Service representative
ACS, SPRINT
09.2009 - 03.2012
P. A from Communication
Western Ky University
BACHELOR'S Degree from BUSINESS MANAGEMENT
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