Shavonne Metellus
Miami,FL
Summary
Reliable Hospitality Professional with over 5 years of extensive field and management experience in Property Management. In addition, over 10 years of guest service experience in administrative roles and managing office operations. Effectively support business leaders and teams with strong organizational and communication skills. Consistently demonstrating a positive attitude and commitment to guest satisfaction to produce high-quality work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge/Administrative Assistant
The Ritz, Carlton
01.2018 - Current
- Train and on board new staff members/and develop relationships with existing staff members in their career development
- Deliver legendary service and handle Guest complaints and seek instant pacification
- Raised Owner Engagement scores across all categories for 4 years in a row
- Navigate heavy call and email volume, both incoming and outgoing, to promote first problem resolution and lighten Supervisor workload
- Perform day-to-day administrative task such as maintain information and unit files, process paperwork input payment
- Act as a liaison between Director, on-site Manager, Tenants, and Owners
- Investigate complaints, disturbances, violations and resolve problems to the satisfaction of our Residents and guest while in compliance to the Association's Rules and Regulations.
Loss Prevention Officer
The Ritz-Carlton Hotel
01.2016 - 01.2018
- Trained new officers on the latest security threats and how to mitigate them, resulting in increased overall security knowledge and safe guarding the property
- Trained new security officers, building their technical skills and increasing their performance
- Monitored and authorized access control of employees, visitors, vendors, contractors, etc.
- At all levels of the property
- Composed reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrolled the entire campus to prevent and detect any signs of intrusion and threats, inspected all points of entry, cameras, and mechanical equipment.
- Completed incident reports and activity logs for accurate, current records
Education
High School Diploma -
Continental Academy
Miramar, FL05.2009
Skills
- Records Preparation
- Printers and Peripherals
- Mail Sorting and Distribution
- Inquiry Requests
- Microsoft Office Suite
- Travel Arrangements
- Email Correspondence
- Time Management
- Administrative Duties
- Anticipates Needs
- Supervising experience
- Data Confidentiality
- Verbal and Written Communication
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on residents, guests, and visitors.
- Assisted with creating innovative travel experiences that were memorable to couples and loved ones.
Affiliations
Member, International Society of Residential Concierge, 5 Star Employee of the Quarter 2016, 5 Star Employee of the Quarter 2022, CPR & First Aid Certified
Certification
- Licensed Condominium Association Manager - 08/09/2022
Timeline
Concierge/Administrative Assistant
The Ritz, Carlton
01.2018 - Current
Loss Prevention Officer
The Ritz-Carlton Hotel
01.2016 - 01.2018
High School Diploma -
Continental Academy
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