Summary
Overview
Work History
Education
Skills
Timeline
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Shavonne Miller

WEST COVINA,California

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

16
16
years of professional experience

Work History

Store Manager

CVS Pharmacy
Pomona, California
08.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Operations Manager

CVS Pharmacy
West Covina, California
03.2021 - 08.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Supervisor

CVS Pharmacy
Azusa, California
02.2019 - 03.2021
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Office Manager

South Pacific Rehabilitation Services
Azusa, California
08.2008 - 03.2019
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Education

High School Diploma -

Birmingham High School
Reseda, CA
06-1998

Skills

  • Budget Administration
  • Supply Ordering
  • Partnership Building
  • Risk Management
  • Revenue Generation
  • Payroll Management
  • Team Development
  • Talent Recruitment
  • Store Merchandising
  • Customer Service Management
  • Retail Inventory Management
  • Operations Management
  • Store operations oversight
  • Loss Prevention
  • Accurate Cash Handling
  • Order Management
  • Store Opening and Closing
  • Policies and Procedures

Timeline

Store Manager

CVS Pharmacy
08.2023 - Current

Operations Manager

CVS Pharmacy
03.2021 - 08.2023

Supervisor

CVS Pharmacy
02.2019 - 03.2021

Office Manager

South Pacific Rehabilitation Services
08.2008 - 03.2019

High School Diploma -

Birmingham High School

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Shavonne Miller