Shavonne Mitchell
Jonesboro,GA
Summary
ENERGETIC and DEDICATED ASSOCIATE that is ready to learn and apply new skills within the Patient Access Department.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Family Medical Center
10.2021 - 07.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Obtains and Enters Patient’s copy Demographical and Financial Information Timely and Accurately
- Utilized EHR systems to enhance patient record accuracy.
- Verifies Patient’s Insurance via HDX, Website or Phone
- Verify Guarantor Information
- Collect and Post Co-Pays
- Provides Excellent Customer Service by assisting the patient and their families
- Assist with New Hire Training
- Keeps up-to-date on all Departmental Processes and Procedures
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted billing department with charge review to assure accurate building.
Front Desk Receptionist
Dr. Leard
01.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Obtains and Enters Patient’s copy Demographical and Financial Information Timely and Accurately
- Utilized EHR systems to enhance patient record accuracy.
- Verifies Patient’s Insurance via HDX, Website or Phone
- Verify Guarantor Information
Collect and Post Co-Pays - Provides Excellent Customer Service by assisting the patient and their families.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel
- Handled assignments independently with good judgement and critical thinking skills.
- Verifies Patient’s Insurance via HDX, Website or Phone
- Verify Guarantor Information
- Collect and Post Co-Pays
- Provides Excellent Customer Service by assisting the patient and their families.
Registration Associate
CHILDREN’S HEALTHCARE OF ATLANTA
06.2014 - 02.2021
- Obtains and Enters Patient’s Demographical and Financial Information Timely and Accurately
- Verifies Patient’s Insurance via HDX, Website or Phone
- Verify Guarantor Information
- Collect and Post Co-Pays
- Provides Excellent Customer Service by assisting the patient and their families
- Resource to Co-Workers
- Assist with New Hire Training
- Keeps up-to-date on all Departmental Processes and Procedures
Education
Medical Insurance, billing & Coding
NATIONAL SCHOOL OF TECHNOLOGY
Miami, FL08.2005
Skills
- Microsoft Office Suite
- Basic Spanish
- IDX System
- Interpersonal and Leadership Skills
- EPIC
- ICD-9/10 & CPT Coding
Timeline
Front Desk Receptionist
Family Medical Center
10.2021 - 07.2025
Front Desk Receptionist
Dr. Leard
01.2021 - 10.2021
Registration Associate
CHILDREN’S HEALTHCARE OF ATLANTA
06.2014 - 02.2021
Medical Insurance, billing & Coding
NATIONAL SCHOOL OF TECHNOLOGY
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