ShaVonne Moon
Harrisburg,PA
Summary
Personable and dedicated Business Manager with extensive experience in Automotive, Airline, and Healthcare industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Automotive Service Manager
A&M Mobile Auto Repair Co
Harrisburg , PA
08.2017 - Current
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
Airport Manager
Landline CO DBA American Airlines
Lititz, PA
07.2021 - 04.2023
- Developed and implemented airport safety protocols to ensure compliance with federal regulations.
- Formulated strategies for long-term improvement of airport operations and services.
- Managed daily operations of the airport, including air traffic control, security, baggage handling and passenger services.
- Coordinated with airlines to ensure on-time departures and arrivals.
- Monitored aircraft activity, runway usage and navigational aids to ensure safe takeoffs and landings.
- Ensured all staff members adhere to established safety standards in accordance with FAA regulations.
- Maintained up-to-date records of flight schedules, aircraft maintenance logs and personnel files.
- Developed procedures for responding quickly to emergency situations such as medical emergencies or inclement weather conditions.
- Identified cost savings opportunities through improved efficiency in operational processes.
- Negotiated contracts with vendors providing goods or services to the airport facility.
- Collaborated with local government agencies regarding zoning laws, noise abatement policies and other regulatory issues related to the operation of an airport.
- Facilitated communication between airline representatives, ground crews, pilots, passengers and other stakeholders involved in air travel activities.
Onboarding Manager
United Concordia / TRICARE Dental Program
Camp Hill, PA
07.2014 - 01.2018
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
- Created and maintained onboarding materials such as handbooks, policies, and procedures.
- Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role.
- Conducted employee intake interviews to assess skills, abilities, and job requirements.
- Provided advice to managers on best practices for onboarding new employees.
- Organized team building activities to help build strong relationships between new hires and existing staff members.
- Monitored progress of new hire orientations, providing feedback as needed.
- Coordinated with departments across the organization to ensure the successful integration of new hires into their roles.
- Tracked completion of required paperwork for each hire during the onboarding process.
- Maintained an organized database of information about newly hired employees.
- Facilitated communication between human resources personnel and hiring managers regarding onboarding needs.
- Identified opportunities for improvement in the onboarding process.
- Collaborated with other departments to develop strategies for improving recruitment efforts.
- Participated in career fairs and other recruiting events.
- Provided guidance and support to newly hired employees throughout their first year of employment.
- Communicated regularly with supervisors regarding progress made by each new hire during their first year of employment.
Education
Some College (No Degree) - Education
Coppin State University
Baltimore, MDSome College (No Degree) - Education
Lincoln University
Lincoln University, PASkills
- Dealership management
- Process Improvement
- Marketing initiatives
- Labor estimating
- Problem Resolution
- Excellent Communication
- Team Management
- Time Management
- Policy Enforcement
- Organizational abilities
- Performance Tracking
- Compliance
- Operations Management
References
References available upon request.
Timeline
Airport Manager
Landline CO DBA American Airlines
07.2021 - 04.2023
Automotive Service Manager
A&M Mobile Auto Repair Co
08.2017 - Current
Onboarding Manager
United Concordia / TRICARE Dental Program
07.2014 - 01.2018
Some College (No Degree) - Education
Coppin State University
Some College (No Degree) - Education
Lincoln University
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