Shavonne Piazza
JAMESTOWN
Summary
Dynamic Owner Operator at Bikers, Babes and Beyond Family Salon, adept at enhancing customer satisfaction through exceptional service and effective operations management. Amazing customer service and over 20 years of returning customers prior to retirement. Proven track record in financial management and negotiation, driving profitability while fostering a dependable team environment. Committed to continuous improvement and delivering results that exceed client expectations.
Overview
25
25
years of professional experience
Work History
Owner Operator
Bikers, Babes and Beyond Family Salon
Jamestown, NY
08.2013 - Current
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on salon techniques and customer engagement strategies.
- Streamlined appointment scheduling process, enhancing operational efficiency and client retention.
- Developed marketing initiatives to increase salon visibility and attract new clientele.
- Oversaw inventory management, reducing costs through efficient supply chain practices.
- Maintained compliance with health and safety regulations, ensuring a safe environment for clients and staff.
- Analyzed customer feedback to improve services and enhance overall salon experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
Cosmetologist/receptionist
Famous Hair
Lakewood, NY
05.2001 - 10.2002
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Maintained accurate records of mail transactions and service requests using USPS tracking systems.
- Assisted customers with inquiries about postal services and product offerings, enhancing customer satisfaction.
- Operated various sorting equipment to streamline mail distribution processes and improve workflow efficiency.
- Answer phone calls and supply customer service
- Finger printing and background checks
- Customer service with all local business mailers
Organizing Director
APWU
Buffalo, NY
09.2018 - 06.2023
- Developed and implemented strategic plans to enhance organizational effectiveness.
- Coordinated training programs to improve member engagement and participation.
- Led negotiations with stakeholders to advocate for employee rights and benefits.
- Analyzed operational data to identify trends and recommend process improvements.
- Managed outreach initiatives to educate members on policy changes and resources.
- Mentored junior staff in strategic planning and organizational best practices.
- Coordinated cross-functional teams to achieve project goals within established timelines and budgets.
- Developed and executed strategic plans for better resource allocation and increased productivity.
- Provided coaching and mentoring to junior team members for skill development and career growth opportunities.
Union Trustee
APWU WNY Area Local 183
Buffalo, NY
09.2018 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Area Union Rep
APWU WNY Area Local 183
Buffalo, NY
09.2018 - 06.2023
- Advocated for member rights through negotiation and conflict resolution strategies.
- Conducted training sessions on labor laws and union policies to enhance member understanding.
- Facilitated grievance procedures, ensuring timely resolution of member disputes.
- Collaborated with management to improve workplace conditions and employee benefits.
- Monitored compliance with collective bargaining agreements, addressing violations promptly.
- Analyzed member feedback to identify areas for improvement in union services.
- Mentored junior representatives, fostering professional development and knowledge sharing.
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Assisted in developing strategic plans for the growth of the organization including setting short-term objectives and long-term goals.
- Promoted unity among union members by organizing social events, team-building activities, and community outreach programs.
- Supported local unions in achieving their goals by providing guidance, resources, and logistical assistance when needed.
Mailing Requirements Clerk
USPS
Jamestown, NY
09.2018 - 06.2023
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Maintained accurate records of mail transactions and service requests using USPS tracking systems.
- Assisted customers with inquiries about postal services and product offerings, enhancing customer satisfaction.
- Operated various sorting equipment to streamline mail distribution processes and improve workflow efficiency.
- Answer phone calls and supply customer service
- Finger printing and background checks
- Customer service with all local business mailers
Cosmetologist/receptionist
JCPenney Salon
Lakewood, NY
07.2012 - 07.2013
- Provided exceptional customer service, ensuring client satisfaction with hair and beauty services.
- Executed a variety of haircuts and styles, adapting techniques to meet individual client preferences.
- Maintained knowledge of current beauty trends and products to recommend suitable options for clients.
- Assisted in managing appointment schedules to optimize salon workflow and enhance customer experience.
- Conducted thorough consultations to assess client needs, informing recommendations for treatments and services.
- Collaborated with team members to maintain a clean, organized salon environment, adhering to health standards.
- Educated clients on proper hair care techniques and product usage for optimal results at home.
- Participated in ongoing training sessions to refine skills and stay updated on industry advancements.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Sales Associate
CosmoProf
Lakewood, NY
04.2011 - 03.2012
- Assisted customers with product selection and application techniques.
- Maintained organized inventory and ensured stock levels met customer demands.
- Demonstrated product knowledge to enhance customer engagement and satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries effectively, contributing to positive shopping experiences.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cosmetologist/Chemical Tech
Mastercuts
Lakewood, NY
09.2003 - 07.2010
- Delivered personalized hair and beauty services to enhance client satisfaction.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted clients in selecting appropriate products for their specific needs.
- Executed various hair cutting and coloring techniques to achieve desired styles.
- Resolved client concerns promptly, fostering positive relationships and repeat visits.
- Demonstrated proficiency in using salon equipment and tools for optimal results.
- Educated clients on hair care routines, promoting product sales and brand loyalty.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
Education
Mailing Requirements Clerk - Bulk Mail Tech
NSED Training
Norman, OK11.2018
Cosmetologist - Cosmetologist
Hewes Educational
Ashville, NY06.2001
High School Diploma -
Southwestern Central School
Jamestown, NY06.2001
Skills
- Documentation and reporting
- Business planning
- Operations management
- Negotiation
- Finance management
- Preventative maintenance
- Strong work ethic
- Decision-making
- Customer service
- Dependable and reliable
- Customer-oriented
- Safe driving practices
- Verbal and written communication
Timeline
Organizing Director
APWU
09.2018 - 06.2023
Union Trustee
APWU WNY Area Local 183
09.2018 - 06.2023
Area Union Rep
APWU WNY Area Local 183
09.2018 - 06.2023
Mailing Requirements Clerk
USPS
09.2018 - 06.2023
Owner Operator
Bikers, Babes and Beyond Family Salon
08.2013 - Current
Cosmetologist/receptionist
JCPenney Salon
07.2012 - 07.2013
Sales Associate
CosmoProf
04.2011 - 03.2012
Cosmetologist/Chemical Tech
Mastercuts
09.2003 - 07.2010
Cosmetologist/receptionist
Famous Hair
05.2001 - 10.2002
Mailing Requirements Clerk - Bulk Mail Tech
NSED Training
Cosmetologist - Cosmetologist
Hewes Educational
High School Diploma -
Southwestern Central School