Shavonne Smith
Sacramento,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Support Specialist
Sunrise Manufacturing
05.2019 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Inventory Control Specialist III
Gemini Bio Products
09.2013 - 04.2019
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Specialist
Gemini Bio Products
02.2010 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Diploma - General Studies
American River College
Sacramento06.2009
Associate of Science - Business Administration
Heald College
Rancho Cordova05.2006
Skills
- Microsoft office Suite
- Confidentiality and Data Protection
- Multitasking and Time Management
- Customer Satisfaction
- Research and Analytical Skills
- Document and File Management
- Project Management
- Database and Client Management Systems
- Inventory Management
- Customer Relations and Communications
- Issue Response and Resolution
- Order Placement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Administrative Support Specialist
Sunrise Manufacturing
05.2019 - Current
Inventory Control Specialist III
Gemini Bio Products
09.2013 - 04.2019
Customer Service Specialist
Gemini Bio Products
02.2010 - 09.2013
Diploma - General Studies
American River College
Associate of Science - Business Administration
Heald College
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