Microsoft Suite; including Teams & OneNote
Shavonne Davenport
Hagerstown,USA
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Executive Assistant with extensive Business Management, Human Resources, and support experience. Administrative Assistant with 11 years' experience in Administrative Assistance and 15 years working effectively in Customer Service/ Client Relationships, 3 years HR experience, and 3 years collective Remote Work.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Notary Public
Notary Public/Washington County MD
Hagerstown, MD
06.2022 - Current
- Established Notary Firm and scaled it in 6 months’ time from offering one service to seven full Notary Public Services including Remote Online Notary services.
- Draft and execute notarial affidavits in accordance with applicable laws.
- Provide guidance to customers to facilitate completion of notarial documents.
- Meet with clients in remote environment to witness signings.
- Effectively check documents for accuracy and correct signing before notarizing.
- Set up and manage appointments for client notary services.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Direct automation of office procedures such as correspondence management, recordkeeping and online communications.
- Manage company’s daily activities.
- Hybrid position, firm offers online options for notarization as well as mobile options.
Human Resources Assistant /Administrative Assistant
Innovative Inc.
Hagerstown, MD
06.2021 - 06.2022
- Spearheaded all aspects of human resources management while concurrently overseeing fleet operations and serving as administrative assistant.
- Managed benefits administration, including company health and ancillary plan changes, 401(k) and health benefit onboarding and offboarding, and employer health payments in accordance with industry standards.
- Processed workers' compensation and insurance accident claims in timely manner to ensure prompt resolution.
- Accurately tracked and managed employee PTO requests, PTO calendar, and PTO hours for effective time management.
- Conducted performance review processing to assess employee performance and provide constructive feedback.
- Maintained HR and company files for all employee and company records related to human resource activities.
- Led employee onboarding and offboarding activities, including orientation and company introduction.
- Monitored company's security system to regulate access to main building and cameras.
- Completed monthly, quarterly, and yearly WC tax and benefit audit forms to ensure compliance with regulations.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant/Office Coordinator
Innovative Inc.
Hagerstown, MD
06.2019 - 06.2021
- Efficiently handled and routed all incoming calls from potential and existing clients using advanced switchboard and smartphone systems.
- Prepared and organized business correspondence, virtually maintained reference files, and managed data accurately and on time.
- Processed vendor invoices in QuickBooks, ensuring precision in financial record-keeping and vendor relations.
- Provided essential support to four (4) managers, overseeing daily operations, and contributing to critical projects and special initiatives.
- Skillfully managed fleet of 20 vehicles, including inspections, expense reports, maintenance, tickets, license renewals, insurance, and compliance with Motor Vehicle requirements.
- Demonstrated excellence in Human Resource functions, leading successful new hire onboarding processes, administering employee health benefits, managing evaluations and performance reviews, and overseeing personal time off hours and calendar.
- Orchestrated company events with a keen eye for detail and employee relations best practices, achieving seamless completion and excellent outcomes.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Site Supervisor
Controlled Contamination Services
Bethesda, MD
10.2016 - 06.2019
- Provided micro cleaning services in controlled environments regulated by the Federal Drug Administration for cleanrooms, ensuring elimination of particles and other potential hazards that can affect end-users' health.
- Responsible for maintaining high levels of quality and providing consistent reporting on operating details and outcomes to client, National Institutes of Health
- Successfully managed daily operations of team comprised of (6) six staff members, overseeing their efficiency and ensuring consistent maintenance of high-quality standards.
- Firm experienced an increase in customer satisfaction and demand, leading to creation of three new job openings.
- Additionally, maintained overall 0% turnover rate over past two years.
- Trained both new and existing employees in client standards, policies, good manufacturing practice (GMP) regulations, work procedures, and standard operating procedures (SOPs), resulting in one employee's promotion to regional manager.
- Collaborated with 10 facility managers, six quality assurance specialists, numerous production staff, four project managers, and six supervisors to reach ideal outcomes and ensure 100% goal attainment.
- Maintained records and logs of work performed and materials and equipment used.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Administrative Assistant/Commercial Property Manager
Law Office Bruce A. Johnson/ Johnson Real Estate
Bowie, MD
05.2016 - 03.2017
- Simultaneously held Administrative Support positions in all three (3) divisions
- Increased occupant satisfaction of management by 80% through coordination of general maintenance, major repairs, and construction needs for six (6) commercial properties.
- Made travel arrangements to trade, non-profit events, and seminars for Executive using multiple sources, communicated with various organizations, ensured smooth travel, and provided itinerary with necessary materials which optimized resources of CEO by 35%.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Business Office Manager/General Bookkeeper
Coordinated Services Management
Silver Spring, MD
06.2015 - 11.2015
- Full Human Resource and Accounting department for Seabury at Springvale Terrace, professionally served 160 residents, 40 vendors, 7 managers, and 85 staff members in areas of billing, Accounts Receivable, Administration (acting), and Human Resources
- Receivable/Payable, invoice processing, inventory, payroll, and resident and employee benefits.
- Increased resident satisfaction and closed 3 major collection accounts (past due 120 days or more) through organized meetings including staff, residents, family members, and management using effective communication resulting in 2 contract agreements and settling of concerns.
- Managed front desk staff of 5 professionals on 24-hour basis and decreased desk nonattendance by 20%.
- Maximized cash flow through optimal billing and collection processes.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Resolved financial discrepancies and customer billing issues with timely attention.
Strategic Planning Manager
Richie White Designs
Baltimore, MD
12.2013 - 10.2015
- Participated in growth activities via travel and remotely conducted business meetings and transactions.
- Monitored processes and procedures, making sure company met compliance regulations.
- Worked closely with (3) managers to create project work scopes and schedules.
- Developed merchandise plan aligned with goals and strategies.
- Created new methodologies to improve planning process and results by 30%.
- Planned resources, conducted costing activities and managed bid and proposal phases.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
Administrative Assistant
Affiliates Opportunity
California, MD
01.2015 - 05.2015
- Assisted CEO in remote and hybrid setting.
- Assisted development and implementation of new administrative procedures for two upcoming developments.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Created and maintained databases to track and record customer data including social media data for Facebook and Twitter via CRM system.
- Volunteered to help with special projects of varying degrees of complexity resulting in CEO relief of 25%.
- Performed research to collect and record industry data.
Revenue Processing Technician/WMATA
METRO
Washington , DC
09.2003 - 08.2013
- Performed in various departments within transit company including Sales Office, Credit Union, and Revenue Department.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Created filing system which increased productivity for whole staff by 40%.
Education
Bachelor of Science - Business Management
University of Phoenix
Columbia, MD 08.2010 - 05.2013
Associates of Arts - Business Administration
University of Phoenix
Columbia, MD 08.2008 - 05.2010
Skills
Problem Solvingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Evil is boring. Cynicism is pointless. Fear is a bad habit. Despair is lazy. Hopelessness is self-indulgent. On the other hand: Joy is fascinating. Love is an act of heroic genius. Pleasure is our birthright. Chronic ecstasy is a learnable skill.
Rob Brezsny
Certification
Licensed Title Producer - [2022-2024]
Software
Google Suite
CRM management
Quickbooks Introduction
Interests
Project Management
Special Projects
Program Management
Timeline
Notary Public
Notary Public/Washington County MD
06.2022 - Current
Human Resources Assistant /Administrative Assistant
Innovative Inc.
06.2021 - 06.2022
Administrative Assistant/Office Coordinator
Innovative Inc.
06.2019 - 06.2021
Site Supervisor
Controlled Contamination Services
10.2016 - 06.2019
Administrative Assistant/Commercial Property Manager
Law Office Bruce A. Johnson/ Johnson Real Estate
05.2016 - 03.2017
Business Office Manager/General Bookkeeper
Coordinated Services Management
06.2015 - 11.2015
Administrative Assistant
Affiliates Opportunity
01.2015 - 05.2015
Strategic Planning Manager
Richie White Designs
12.2013 - 10.2015
Bachelor of Science - Business Management
University of Phoenix
08.2010 - 05.2013
Associates of Arts - Business Administration
University of Phoenix
08.2008 - 05.2010
Revenue Processing Technician/WMATA
METRO
09.2003 - 08.2013
Licensed Title Producer - [2022-2024]
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