Shavonne M. Alexander
Bridgeport,CT
Summary
Reliable organized and dependable candidate successful at managing multiple priorities with a positive attitude. Enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
19
19
years of professional experience
Work History
Elderly Caregiver
The Key
11.2022 - Current
- Enhanced elderly patient '' quality of life" by providing patient-focused care and compassion to cultivate well-being.
- Maintain a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to patient, fostering positive relationships and enhancing the overall mental health.
- Replaced bandages, dressings and care for wounds and encourage healing.
- Improved mobility for patient by assisting with exercises and physical therapy routines.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns.
- Increased patient satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, alerting medical personnel if required.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Prepared nutritious meals tailored to individual dietary requirements for elderly patients while considering their preferences.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, super pubic catheter care, giving attention to detail.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the patient.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
Direct Support Professional 1:1
Disability Resource Network Inc.
08.2021 - 07.2022
- Direct Support Professional responsible for enhancing the quality of life for individuals with developmental disabilities.
- Responsible for scheduling and implementing individuals' schedule
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for client's unique needs.
- Creating lessons in a classroom setting specific to a classroom's cognitive abilities.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Addressed emergencies calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for individuals' well-being.
- Keep client engaged in social networks and communities for personal health and growth.
- Analyzed overall performance and recommend adjustments to care plan goals, supporting individual progression.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Secretary Coordinator
Plimpton & Hills Corporation
08.2014 - 01.2020
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Handled incoming calls professionally while directing callers to relevant personnel quickly.
- Accomplished multiple tasks simultaneously under tight deadlines without compromising quality of work.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front service counter to step in to assist with various tasks whenever an employee was absent, or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Facilitated smooth transitions during employee onboarding by preparing necessary paperwork and equipment ahead of time.
- Completed weekly payroll for driver employees in absence of management.
- Interceded between employees during arguments and diffused tense situations.
- Maintained accurate client records by updating database information regularly.
- Contributed to improved workplace culture by initiating team-building activities and morale-boosting events.
- Conducted research to support decision-making processes, providing valuable information for management decisions.
- Streamlined administrative processes for increased productivity with thorough attention to detail.
- Served as a liaison between management and clients, fostering positive relationships through professional communication.
- Assisted in event planning and execution, resulting in successful company functions.
- Coordinated cross-departmental projects to improve communication and workflow between teams.
- Trained junior staff members in proper protocols and procedures to maintain consistency across the organization.
Secretary
Plimpton & Hills Corporation
11.2009 - 08.2014
- Customer Service relations with client base, demonstrating, adaptability, attentiveness, conflict resolution, decision-making, dependability, and effective communication by active listening.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintain front office program operations and procedures, including phone reception, report auditing, process and file, client inventory ordering and data entry.
- Proofreading and editing of documentation.
- Accurately maintain classified orders for deposit.
- Facilitated clients services, produce invoices, and recorded payments
- Provide comprehensive office administrative support to branch supervisor, inside/outside sales associates
- Performed financial task, including A/R, credit card and check request for client premier base
- Organizer of all meetings and trainings onsite
- Key support and trainer for new employees
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Managed over 100 customer calls per day.
Program Manager
Oak Hill
01.2009 - 12.2009
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
- Streamlined group home operations through effective budget management and resource allocation.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
- Strengthened community ties through partnership development with local organizations, schools, and businesses for resources and services.
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
- Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for residents' needs.
Residential Program Worker
Oak Hill
11.2004 - 02.2009
- Ensured resident safety and well-being through regular health assessments, medication administration, and monitoring of daily activities.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for residents with complex needs.
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Facilitated group activities and recreational outings to promote socialization, physical fitness, and community engagement among residents.
- Maintained detailed documentation of residents'' progress, challenges, and changes in behavior to inform care decisions.
- Provided compassionate support during difficult transitions, such as moving into the residential program or adjusting to new routines.
- Developed strong relationships with residents'' families to foster open communication and collaboration in care planning.
- Assisted in the development of behavioral management strategies, resulting in decreased incidents of disruptive behaviors among residents.
- Promoted independence among residents by teaching essential life skills such as budgeting, meal preparation, and personal hygiene practices.
- Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
- Scheduled physician and therapeutic appointments for residents, transporting and accompanying to each visit.
- Transferred residents from beds to wheelchairs or motorized vehicles, using effective lifting skills.
- Administered medication to residents under direction of medical professionals to encourage wellness.
- Attended meetings to review files and implement action plans to meet individual needs of residents.
Education
License Pending - Practical Nursing
Stone Academy -West Haven
West Haven, CT11.2022
Certificate - Allied Health Billing Coding Specialist
Porter And Chester Institute - Stratford
Stratford, CT05.2011
Certificate - Sterile Supply Instrument Technology
Eli Whitney Technical High School
Hamden, CT04.2008
High School Diploma -
Stratford High School
Stratford, CT06.1999
Skills
- Data Confidentiality
- Patient Companionship
- Care Plan Management
- Patient Advocacy
- Medical Records Management (EMR, EPIC)
- 40 WPM typing speed
- Medical billing (ICD9-10)
- Microsoft: Excel, PowerPoint, Office suite
- Critical Thinker
- Time Management
- Documentation and Reporting
References
References available upon request.
Timeline
Elderly Caregiver
The Key
11.2022 - Current
Direct Support Professional 1:1
Disability Resource Network Inc.
08.2021 - 07.2022
Secretary Coordinator
Plimpton & Hills Corporation
08.2014 - 01.2020
Secretary
Plimpton & Hills Corporation
11.2009 - 08.2014
Program Manager
Oak Hill
01.2009 - 12.2009
Residential Program Worker
Oak Hill
11.2004 - 02.2009
License Pending - Practical Nursing
Stone Academy -West Haven
Certificate - Allied Health Billing Coding Specialist
Porter And Chester Institute - Stratford
Certificate - Sterile Supply Instrument Technology
Eli Whitney Technical High School
High School Diploma -
Stratford High School
Similar Profiles
Sharonda ThornhillSharonda Thornhill
Caregiver at The KeyCaregiver at The Key
Milana HughesMilana Hughes
Home Health Aide at The KeyHome Health Aide at The Key
Sandra LeeSandra Lee
Personal Care Assistant at The KeyPersonal Care Assistant at The Key
Evangelina GreenEvangelina Green
Caregiver at the KeyCaregiver at the Key
Dwayne HallDwayne Hall
Fraud Prevention Specialist at M&T BankFraud Prevention Specialist at M&T Bank