Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shavonne R. Woodard

Columbia,SC

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Employment Coordinator

Department of Public Safety
11.2022 - Current
  • Coordinates the review of Telecommunications Unit employment applications to include the background questionnaires, the administrative review process, driving history, and criminal background checks.
  • Advises applicants on appropriate qualifications and procedures for applying with the Telecommunications Unit.
  • Ensures that all potential Telecommunications Operators are polygraphed.
  • Ensures that all TCO reclassifications are kept up to date as required according to TCO career path.
  • Keeps detailed logs of potential applicants and maintains on-going communication with potential applicants.
  • Responsible for the processing of all TCO personnel actions requests (PARs), such as terminations, new hires, salary changes, reassignments, disciplinary actions, etc. Performs administrative duties as assigned to include ensuring administrative functions support CALEA standards.
  • Performs other duties as assigned by Telecommunications Command Staff to include, but not limited to, TCO duties during state emergencies and assisting outside agencies/divisions with telecommunication related training.
  • Acts as an essential employee during hazardous weather and emergency events (i.e. hurricanes, snow storms, etc.).

Telecommunications Supervisor

Department of Public Safety
10.2020 - 11.2022
  • Responsible for and directly supervises the operation of a Tele-Communications Center. Ensures that the center is in compliance with established rules, regulations, and procedures. Responds to emergencies by being on call 24 hours a day. Coordinates operational functions with Troop Captains, Department of Transportation, Department of Revenue, Emergency Preparedness Division, State Law Enforcement Division, and other law enforcement agencies. Supervises Tele-Communications Operators in a Tele-Communications Center.
  • Operates and monitors radios and other communications equipment. Provides information and support to field personnel, other law enforcement agencies and emergency services, responds, to requests for assistance and information from the general public. Diagnoses/troubleshoots electronic equipment on a component and systems level in order to ensure its accuracy and reliability by analyzing problems with telecommunications equipment.
  • Develops work schedules, directs training for subordinates in proper operation procedures, and ensures efficiency and uniformity. Maintains leave and personnel records, approves requests for leave. Evaluates subordinates' work performance to advise of the requirements and expectations of the position and provides feedback on performance.
  • Maintains computerized documentation (CAD) of all radio transmissions, accident call-in reports, teletype reports, and SLED/CJICS, NLETS and NCIC transactions (This is the primary means utilized for documentation of information received).
  • Assists Telecommunications Manager (TCM) as directed. Manages projects as assigned by the TCM.
  • Required to make independent decisions concerning personnel and job related matters. Under the guidance of the Unit Captain.

Assistant Telecommunications Supervisor

Department of Public Safety
06.2019 - 10.2020
  • Assists in directing the overall operations of a Telecommunications Center (TCC). Reviews the work of subordinates on all shifts. Responsible for evaluation of subordinates, approving working time and leave requests. Initiates corrective discipline as needed. Responsible for operating communications equipment and providing communications support to field personnel. Subject to being on 24 hour call for emergencies.
  • Assists Telecommunications Supervisor in monitoring and supervising the overall operations of the Telecommunications Center (TCC). Responsible for personnel and their compliance with established rules, regulations, and procedures. Supervises the work of Telecommunications Operators (TCOs). Evaluates performance to ensure compliance with policies and procedures of the division, the FCC, FBI/NCIC, SLED/CJICS, and EPD.
  • Operates and monitors radios and other communications equipment. Provides information and support to field personnel, other law enforcement agencies and emergency services. Responds to request for assistance and information from the general public. Diagnoses/troubleshoots electronic equipment on a component and system levels in order to ensure its accuracy and reliability by analyzing any problems with telecommunications equipment.
  • Conducts EPMS appraisals, interviews, and maintains appropriate documentation to support disciplinary actions when needed by Telecommunications Supervisor (TCS) or higher supervisor
  • Make immediate decisions on a wide variety of information received through various sources and disseminates to field personnel, agency officials, and other law enforcement agencies and maintenance personnel as appropriate. Acts as an essential employee during hazardous weather and emergency events (i/e/ hurricanes, snowstorms, etc.).
  • Complete and maintain NCIC Certification via Reaffirmation every two (2) years. Successfully attend and complete annual in-service training.

Sales Associate

Old Navy
10.2018 - 06.2019
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Telecommunications Operator

Department of Public Safety
01.2014 - 06.2019
  • Receives and dispatches information to DPS enforcement personnel and other agencies over two-way radio systems, telephones, teletype, computer aided dispatch, and fax machine.
  • Maintains computer aided dispatch (CAD) documentation of all radio transmissions, accident call in reports, teletype reports, SLED/CJIS, NLETS, and NCIC transactions. (This is the primary means utilized for documentation of information received.)
  • Receives calls from citizens requesting assistance for traffic accidents, reckless drivers, road rage, disabled motorist, attempting to contact troopers, and other road conditions that require emergency response. Provides information on road and weather conditions and best routes to travel.
  • Retrieves information from computer terminals for driver's license and vehicle registration, both in-state and out-of-state. Inquires to determine possible stolen vehicle, wanted and missing persons, and stolen gun reports.
  • Directs law enforcement officers to traffic accident scenes or any other type of situation requiring response.

Administrative Assistant

General Information Services Inc.
08.2012 - 12.2013
  • Follow all guidelines of Company standards and client specific criteria (Client Information Form – CIF) and adapt to/implement changes as necessary. Document all efforts to complete cases that are late or pending information that has been requested of the Client Relations Department or the Public Records Department, clearly and using consistent and appropriate grammar, spelling, and punctuation in GIS internal computer systems.
  • Determine, identify, and research the appropriate information and documentation from client in order to substantiate all time periods under investigation and verify required information. Contact Client Relations staff to obtain complete/additional information or for clarification. Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
  • Maintain appropriate confidentiality regarding client information; ensure proper destruction of confidential documents, and compliance with Personally Identifiable Information (PII) rules and regulations.

Cashier

Bojangles' Famous Chicken 'n Biscuits
06.2011 - 05.2012
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.

Education

Human Resources Management

Strayer University
Columbia, SC

High School Diploma -

Fairfield Central High
Winnsboro, SC
06-2012

Skills

  • Recruitment
  • Policies implementation
  • Applicant assessment
  • Time management abilities
  • Team building
  • Recruitment and hiring
  • Excellent communication
  • Personnel engagement
  • Manage employment records
  • Self motivation
  • Networking events
  • Candidate interviews

Certification

  • National Crime Information Center Training - 11 Years
  • Dealing with the Mentally Ill Training - 11 Years
  • Terminal Agency Coordinator Training - 7 Years
  • Train the Trainer - 10 Years
  • Equal Employment Opportunity Training - 5 Years
  • Ethics Training - 11 Years
  • CPR Certification - 3 Years
  • Terrorism Training - 11 Years
  • Combat Application Tourniquet Training - 7 Years
  • Security Awareness Training - 11 Years

Timeline

Employment Coordinator

Department of Public Safety
11.2022 - Current

Telecommunications Supervisor

Department of Public Safety
10.2020 - 11.2022

Assistant Telecommunications Supervisor

Department of Public Safety
06.2019 - 10.2020

Sales Associate

Old Navy
10.2018 - 06.2019

Telecommunications Operator

Department of Public Safety
01.2014 - 06.2019

Administrative Assistant

General Information Services Inc.
08.2012 - 12.2013

Cashier

Bojangles' Famous Chicken 'n Biscuits
06.2011 - 05.2012

Human Resources Management

Strayer University

High School Diploma -

Fairfield Central High

Similar Profiles

CREATE PROFILE