ShaVonne Y. Walker
Richardson,TX
Summary
Analytical Underwriter with expertise in Property & Casualty Personal Lines/Commercial Lines. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
9
9
years of professional experience
Work History
Underwriter
State Farm
11.2018 - 09.2022
- Worked virtually and in office, Processed Personal Lines and Business Lines Property and Casualty electronic insurance files/applications and policy transactions for new and existing business with strong decision making skills and technical expertise.
- Communicated clearly and professionally via in person interactions, inbound/outbound calls, chat system, and emails to agents, teammates, and other stakeholders, Provided auditing of files/applications, proper pricing and negotiation, placement, and termination of risk within assigned levels of authority and acceptance continuation.
- Served as a resource to teammates, agents, and other stakeholders, Supported company programs to include loss mitigation/control, risk management and marketing, Utilized SharePoint, Microsoft Teams, and Skype for work tasks.
- Analyzed and reviewed lines of business to develop recommendations and assist agents with achieving a profitable book of business, Maintained critical thinking, attention to detail, and detective type research in a fast paced collaborative environment, and Familiarized self with company policies, forms, endorsements, compliance procedures, various insurance coverages and reviewed contracts.
Administrative Specialist
City of Dallas
02.2017 - 06.2018
- Worked virtually and in office, Performed city government intermediate level real estate administrative support and technical assistance, Assisted with preparing, interpreting, and disseminating information concerning agency programs and procedures.
- Familiarized self with company policies, forms, endorsements, compliance procedures, reviewed contracts, Developed, coordinated, and maintained record keeping and filing systems.
- Performed work in procurement, contract development/negotiation, accounts payable/receivable, budgeting, and accounting with limited supervision and increased latitude for initiative and independent judgement, Responded to inquiries regarding administrative regulations, policies, and procedures as well as technical programs.
- Compiled and analyzed data, made calculations, prepared reports, and implemented program planning, Coordinated events/meetings, conferences, and seminars for the division.
- Developed administrative and technical policies and procedures for the division, Developed training materials, conducted research on technical and policy issues, Composed/designed department publications: manuals, reports, and forms, Trained new teammates.
Member Support Specialist
AmeriCorps
08.2013 - 02.2017
- Worked virtually and in office, Managed federal program customer access and provided identity management support to members via phone and email.
- Provided application training to members and internal staff as necessary, Initial point of contact for members and responded to member phone calls and emails, addressed and resolved issues in a timely manner.
- Triaged issues for immediate resolution or managerial input using company policies, Delivered step by step instructions to member on how to use applications and solutions in a clear, concise, logical manner.
- Provided product and service information by researching multiple databases for resolution, Developed and maintained excellent working relationships with internal and external stakeholders, Maintained and updated company database by inputting information from customer interactions and keeping all customer fields current.
- Worked with management team to stay updated on product knowledge and be informed of changes in company policies, Tracked tends in customer service issue resolution, Met and maintained achievement of individual/team production goals.
Education
Bachelor of Arts - Anthropology & Ethnic Studies, English
The University of Texas
Austin, TXSkills
- Client Satisfaction
- Time Management
- Quality Control
- Document Organization
- Revenue Generation
- Inbound Calls
- Advanced Excel Spreadsheet Functions
- Billing Procedures
- Customer Needs Assessments
Accomplishments
- Approved Personal Lines policies up to $499,999.
- Trained 10 underwriting interns and trainees.
- Processed 25-30 Insurance applications daily.
Timeline
Underwriter
State Farm
11.2018 - 09.2022
Administrative Specialist
City of Dallas
02.2017 - 06.2018
Member Support Specialist
AmeriCorps
08.2013 - 02.2017
Bachelor of Arts - Anthropology & Ethnic Studies, English
The University of Texas
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Kristen RoseKristen Rose
Personal Lines Auto Underwriter at State FarmPersonal Lines Auto Underwriter at State Farm
Yubia BurrolaYubia Burrola
Bodily Injury Claims Specialist at State FarmBodily Injury Claims Specialist at State Farm
Max AndersonMax Anderson
Audio Technician/Music Producer/DJ at Taboo DallasAudio Technician/Music Producer/DJ at Taboo Dallas