Summary
Overview
Work History
Education
Skills
Timeline
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Shavonte Walker

Birmingham,AL

Summary

Dynamic professional with extensive experience at Hub Group, excelling in high-pressure dispatch environments. Proven ability in data entry and route planning, enhancing operational efficiency. Recognized for exceptional customer service and team collaboration, fostering a cohesive work atmosphere. Adept at training new hires, ensuring a well-prepared team ready to meet challenges.

Overview

13
13
years of professional experience

Work History

Dispatcher

Hub Group
08.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Hospitality Worker

Chick-fil-A
07.2019 - 01.2022
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organized work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Boosted team morale and efficiency with regular feedback and constructive performance reviews.
  • Adapted to diverse customer needs, providing personalized service that exceeded expectations.
  • Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
  • Coordinated events and functions, tailoring services to meet diverse client needs.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Warehouse Worker

Amazon Fullfillment
10.2015 - 06.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Supervisor

Chick-fil-A
01.2013 - 10.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

P.D Jackson-Olin
Birmingham, AL
05-2011

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Problem-solving
  • Schedule management
  • Updating logs
  • Route planning
  • Database updates
  • Team collaboration
  • Training new hires
  • Inventory control
  • Strategic planning
  • Relationship building
  • Expectation setting
  • Computer skills
  • Critical thinking
  • Excellent communication
  • Calm under pressure
  • Filing and data archiving
  • Payment processing
  • Spreadsheet creation
  • Vendor relationship management
  • File maintenance

Timeline

Dispatcher

Hub Group
08.2022 - Current

Hospitality Worker

Chick-fil-A
07.2019 - 01.2022

Warehouse Worker

Amazon Fullfillment
10.2015 - 06.2019

Supervisor

Chick-fil-A
01.2013 - 10.2015

P.D Jackson-Olin

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