Summary
Work History
Education
Skills
Timeline
Generic

Sha’Vontae Rufus

Turbeville ,SC

Summary

Driven professional with extensive experience in manufacturing and customer service, notably with Continental Tire. Excelled in machinery operation and safety compliance, enhancing production efficiency and workplace safety. Demonstrated strong work ethic and team collaboration, mentoring new employees to achieve company standards. Skilled in critical thinking and problem-solving, contributing to quality assurance and operational improvements.

Work History

Machine Operator

Continental Tire
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Sub Po

Honda Of South Carolina
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Contributed to a positive work culture by actively participating in team meetings and offering creative solutions to challenges faced in the workplace.
  • Implemented cost-cutting measures, optimizing resource allocation and reducing overall production expenses.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Customer Service Representative

SYKES
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.

Cashier

McDonald's

Sandwich Artist

SUBWAY®Restaurants

Education

High School Diploma - Social Studies Education

East Clarendon High School
Turbeville, SC
06.2022

Skills

  • Strong Work Ethic
  • Good Communication
  • Attention to Detail
  • Machinery Operation
  • Workplace Safety
  • Teamwork and Collaboration
  • Problem-Solving
  • Assembly and production
  • Computer Skills
  • Equipment Operation
  • Power and hand tools
  • Safety Compliance
  • Forklift and Pallet Jack Operation
  • Quality Control
  • Manufacturing Experience
  • Quality Assurance
  • Forklift Operation
  • Manufacturing
  • Equipment Inspection
  • Complex Problem-Solving
  • Multitasking and Organization
  • Mechanical Troubleshooting
  • Team Collaboration and Leadership
  • Critical Decision-Making
  • Coaching and Mentoring
  • Conflict Resolution
  • Critical Thinking
  • Plant Operations
  • Testing Quality Analysis
  • Product Sampling
  • Profit and Loss Control

Timeline

Machine Operator

Continental Tire

Sub Po

Honda Of South Carolina

Customer Service Representative

SYKES

Cashier

McDonald's

Sandwich Artist

SUBWAY®Restaurants

High School Diploma - Social Studies Education

East Clarendon High School

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Sha’Vontae Rufus