Overview
Work History
Education
Skills
Timeline
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Shavonte Collins

Orlando,FL

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Drivosity
10.2021 - Current
  • Maintained and managed customer files and databases.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved computer and system networking problems to maintain user productivity.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.

Cruise Specialist

Norwegian Cruise Line
09.2022 - 08.2023
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Organized memorable and exquisite travel itineraries for guests.

Account Resolution Specialist

Store Space
05.2020 - 01.2022
  • Documented all actions performed and interactions with customers.
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Completed in-depth research to investigate claims and resolve problems.

Ride Attendant

Universal Studios
02.2019 - 02.2021
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Medicare Customer Service Representative

Convey Health Solutions
06.2016 - 07.2017
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Trained new personnel regarding company operations, policies and services
  • Consulted with outside parties to resolve discrepancies and create effective solutions

Cashier

Walgreens
03.2015 - 07.2017
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales

Education

Bachelor of Science - Sports Exercise And Science

University Of Central Florida
Orlando, FL
08.2020

Associate of Arts -

Indian River State College
Ft. Pierce, FL
12.2016

High School Diploma -

Vero Beach High School
Vero Beach, FL
06.2014

Skills

  • Proficient Typing
  • Critical Thinking
  • Active Listening
  • Account Reconciliation
  • Technical Support
  • Microsoft Office
  • Excellent Multitasking Abilities
  • Travel Itineraries
  • Collections
  • Outbound Calls
  • CRM Tracking

Timeline

Cruise Specialist

Norwegian Cruise Line
09.2022 - 08.2023

Customer Service Specialist

Drivosity
10.2021 - Current

Account Resolution Specialist

Store Space
05.2020 - 01.2022

Ride Attendant

Universal Studios
02.2019 - 02.2021

Medicare Customer Service Representative

Convey Health Solutions
06.2016 - 07.2017

Cashier

Walgreens
03.2015 - 07.2017

Bachelor of Science - Sports Exercise And Science

University Of Central Florida

Associate of Arts -

Indian River State College

High School Diploma -

Vero Beach High School

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Shavonte Collins