Shavonte Collins
Orlando,FL
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Drivosity
10.2021 - Current
- Maintained and managed customer files and databases.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
Cruise Specialist
Norwegian Cruise Line
Miami, FL
09.2022 - 08.2023
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Generated travel-related reports for clients to facilitate decision-making.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Organized memorable and exquisite travel itineraries for guests.
Account Resolution Specialist
Store Space
05.2020 - 01.2022
- Documented all actions performed and interactions with customers.
- Assessed individual situations and developed effective and appropriate resolutions.
- Completed in-depth research to investigate claims and resolve problems.
Ride Attendant
Universal Studios
02.2019 - 02.2021
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Medicare Customer Service Representative
Convey Health Solutions
06.2016 - 07.2017
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Trained new personnel regarding company operations, policies and services
- Consulted with outside parties to resolve discrepancies and create effective solutions
Cashier
Walgreens
03.2015 - 07.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Education
Bachelor of Science - Sports Exercise And Science
University Of Central Florida
Orlando, FL08.2020
Associate of Arts -
Indian River State College
Ft. Pierce, FL12.2016
High School Diploma -
Vero Beach High School
Vero Beach, FL06.2014
Skills
- Proficient Typing
- Critical Thinking
- Active Listening
- Account Reconciliation
- Technical Support
- Microsoft Office
- Excellent Multitasking Abilities
- Travel Itineraries
- Collections
- Outbound Calls
- CRM Tracking
Timeline
Cruise Specialist
Norwegian Cruise Line
09.2022 - 08.2023
Customer Service Specialist
Drivosity
10.2021 - Current
Account Resolution Specialist
Store Space
05.2020 - 01.2022
Ride Attendant
Universal Studios
02.2019 - 02.2021
Medicare Customer Service Representative
Convey Health Solutions
06.2016 - 07.2017
Cashier
Walgreens
03.2015 - 07.2017
Bachelor of Science - Sports Exercise And Science
University Of Central Florida
Associate of Arts -
Indian River State College
High School Diploma -
Vero Beach High School