Shavonte Johnson
Millry,AL
Summary
Seeking a position with challenging opportunities and personal advancement Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Ehealth
08.2024 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Provided comprehensive customer service to drive client satisfaction.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Educated clients about health insurance coverage options, benefits and costs.
Medical Assistant
Main Street Urgent Care
07.2023 - 05.2024
- DOT & BAT Certified
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
CNA - Certified Nursing Assistant
Washington County Hospital and Nursing Home
04.2023 - 07.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
HR Coordinator
Foodchain Id
07.2021 - 01.2022
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated and administered employee health insurance and retirement plans.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Conducted new employee onboarding and provided ongoing orientation training.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
HR Coordinator/ Benefits Specialist
ElyoniX, LLC
01.2020 - 07.2021
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Recruited top talent to maximize profitability.
Office Coordinator
Another Blessing Trucking, LLC
05.2018 - 01.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Reconciled account files and produced monthly reports.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
Office Assistant and Tax Prep Assistant
Angela's Tax Services
03.2016 - 05.2018
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained compliance by adhering to current tax laws and regulations.
- Identified potential audit red flags to minimize risk of IRS audits.
- Analyzed financial records to verify accuracy of tax returns.
- Assessed client tax situations to determine best filing options.
Education
College Diploma - Medical Transcription
Penn Foster
Associate of Science - Management
Colorado Technical University
College Diploma - Medical Billing & Coding
Remington College
No Degree - Medical Assisting
Stepful
New York, NY11.2024
Skills
- Benefits Administration
- Employee Relations
- Benefits analysis
- Financial Acumen
- Goal-Oriented
- Data Interpretation
- Policy analysis
- Patient-focused care
- Medical Terminology
- Patient Scheduling
Certification
- CPR Certification, 06/2023, 06/2025
- Certified Nursing Assistant (CNA) BLS Certification, 04/2023, 04/2025
- Basic Life Support (BLS), 01/2023, 01/2025
- Licensed Health Insurance Agent - 05/2024,09/2024
Timeline
Benefits Advisor
Ehealth
08.2024 - Current
Medical Assistant
Main Street Urgent Care
07.2023 - 05.2024
CNA - Certified Nursing Assistant
Washington County Hospital and Nursing Home
04.2023 - 07.2023
HR Coordinator
Foodchain Id
07.2021 - 01.2022
HR Coordinator/ Benefits Specialist
ElyoniX, LLC
01.2020 - 07.2021
Office Coordinator
Another Blessing Trucking, LLC
05.2018 - 01.2020
Office Assistant and Tax Prep Assistant
Angela's Tax Services
03.2016 - 05.2018
College Diploma - Medical Transcription
Penn Foster
Associate of Science - Management
Colorado Technical University
College Diploma - Medical Billing & Coding
Remington College
No Degree - Medical Assisting
Stepful
- CPR Certification, 06/2023, 06/2025
- Certified Nursing Assistant (CNA) BLS Certification, 04/2023, 04/2025
- Basic Life Support (BLS), 01/2023, 01/2025
- Licensed Health Insurance Agent - 05/2024,09/2024
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