Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
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Shavon'Te Owens

Health Care Professional
Ypsilanti,MI

Summary

Well experienced, compassionate health care professional in providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical terms, procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Patient Care Technician

Michigan Medicine
02.2023 - Current

• Scheduling appointments

• Performing N-95 Fit Test

• Performing PAPR Training

• Explaining fit test process to patients (MM-Employees)

• Assisting with filling out questionnaire/patient forms

• Performing patient Assessment before/during testing process

• Practicing HIPAA Compliance

• Recording Patient Data and checking previous N-95 mask history

• Responsible for Medical/Supply Inventories

Patient Care Attendant

ManpowerGroup
11.2022 - 07.2023
  • Improved patient comfort by providing attentive care and addressing individual needs.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Increased patient satisfaction levels by promptly responding to call lights or requests for assistance from patients or family members.
  • Communicating and interacting with patients.
  • Accompany/Transport patients between departments
  • Assist in maintaining patient information confidentiality
  • Assisted patients with feeding
  • Assist patients with basic requests
  • Adhered to all hospital policies and standards

Medical Assistant

Michigan Medicine (Ambulatory Care Geriatrics)
01.2022 - 02.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduling appointments
  • Collecting lab specimen samples
  • Performing data entry (MiChart/ EPIC)
  • Measuring and recording vital signs
  • Answering patient phone calls
  • Explaining treatments to patients
  • Filling out billing and patient forms
  • Patient Assessment
  • HIPAA Compliance Training
  • Performing Electrocardiogram (EKG)
  • Administering Injections
  • Administering and resulting TB Test clearance
  • Medical Supply Inventories

Certified Nursing Assistant

Livonia Woods
10.2020 - 08.2021

• Answered call lights and aided in patient comfort and safety by
adjusting beds, lights, bed rails, pillows, patients' clothing and
bedside tables/equipment.
• Assisted with patient transfer and ambulation.
• Assisted patients with bathing, oral hygiene, grooming, feeding and
elimination.
• Maintained accurate records of patient care, condition, progress and
concerns.
• Monitored vital signs, such as blood pressure and pulse.
• Reported any unusual circumstances in the patients' condition or
environment.
• Performed direct patient care aimed at increasing comfort, psycho,
social and spiritual well-being by aiding with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

Certified Nursing Assistant

Huron Valley Pace
12.2019 - 07.2020

• Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Provided light housekeeping and homemaker services to to clients on scheduled weekly visiting basis.
• Supported clients daily living needs, including feeding and bathing.
• Scheduled and accompanied clients to medical appointments.
• Aided in client’s comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
• Coordinated and ensured safe client living environment and assisted with daily living activities.
• Followed safe lifting techniques and individual client lifting instructions.

Certified Nursing Assistant

Villa at Parkridge
05.2019 - 12.2019

• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
• Coordinated and ensured safe patient living environment and assisted with daily living activities.
• Followed safe lifting techniques and individual resident lifting instructions.
• Gathered and documented patient vital signs.
• Documents objective data and routine aspects of patient care.
• Turned and positioned patients to maintain comfort and minimize
problems.
• Supported patients' daily living needs, including feeding and bathing.
• Scheduled and accompanied clients to medical appointments.

Certified Nursing Assistant

Evangelical Homes Of Michigan
Saline , MI
08.2016 - 04.2019
  • Coordinated and ensured safe patient living environment and assisted with daily living activities.
  • Provided continual advocacy for patients' welfare, rights and needs.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Reviewed organization functions to stay up-to-date on procedures.
  • Maintained sanitary residents' and program rooms.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Observed patient responses and input updates into the computer system.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Transported patients between rooms and appointments or testing locations.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
  • Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
  • Gathered and documented patient vital signs on daily basis.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Supported patients' daily living needs, including feeding and bathing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Followed and enforced safety protocols to protect patients and workers.
  • Supported various patients with mobility and ambulatory care.

Certified Nursing Assistant

Huron Woods
Ypsilanti, MI
10.2015 - 02.2018
  • Supported patients' daily living needs, including feeding and bathing.
  • Assisted with patient transfer and ambulation.
  • Maintained sanitary residents' and program rooms.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Provided a comforting and soothing environment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Maintained a clean, healthy and safe environment.
  • Assisted patients with ambulation and crutch walking.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documents objective data and routine aspects of patient care.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

Certified Nursing Assistant

HCR Manor Care Inc
Ann Arbor, MI
01.2015 - 09.2015
  • Assisted with patient transfer and ambulation.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Documents objective data and routine aspects of patient care.
  • Transported patients between rooms and appointments or testing locations.
  • Supported patients' daily living needs, including feeding and bathing.
  • Scheduled and accompanied clients to medical appointments.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Certified Nursing Assistant

Gilbert Residence
Ypsilanti, MI
07.2014 - 12.2014
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documents objective data and routine aspects of patient care.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Maintained a clean, healthy and safe environment.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Assisted with patient transfer and ambulation.
  • Provided a comforting and soothing environment.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Maintained sanitary residents' and program rooms.
  • Assisted patients with ambulation and crutch walking.

Education

High School Diploma - undefined

Ypsilanti High School
Ypsilanti, MI
2012

Certified Nursing Assistant - Nursing

Washtenaw Community College
Ann Arbor, MI
08.2012 - 01.2015

Associates Degree - Medical Billing And Coding

DeVry University
Southfield, MI
08.2024 - Current

Skills

  • Experienced in managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Ability to resolve customer complaints with empathy, resulting in increased loyalty and repeat business
  • Competent in handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company
  • Exceptionally efficient in responding to customer requests for products, services, and company information
  • Certifications: (CNA) and CPR certification / Basic life support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • CNA - Certified Nursing Assistant

Quote

Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn

Timeline

Associates Degree - Medical Billing And Coding

DeVry University
08.2024 - Current

Patient Care Technician

Michigan Medicine
02.2023 - Current

Patient Care Attendant

ManpowerGroup
11.2022 - 07.2023

Medical Assistant

Michigan Medicine (Ambulatory Care Geriatrics)
01.2022 - 02.2023

Certified Nursing Assistant

Livonia Woods
10.2020 - 08.2021

Certified Nursing Assistant

Huron Valley Pace
12.2019 - 07.2020

Certified Nursing Assistant

Villa at Parkridge
05.2019 - 12.2019

Certified Nursing Assistant

Evangelical Homes Of Michigan
08.2016 - 04.2019

Certified Nursing Assistant

Huron Woods
10.2015 - 02.2018

Certified Nursing Assistant

HCR Manor Care Inc
01.2015 - 09.2015

Certified Nursing Assistant

Gilbert Residence
07.2014 - 12.2014

Certified Nursing Assistant - Nursing

Washtenaw Community College
08.2012 - 01.2015

High School Diploma - undefined

Ypsilanti High School
Shavon'Te Owens Health Care Professional