Shavosia McDowell
Springfield,IL
Summary
Detail-oriented and self-motivated professional with extensive experience in office administration, documentation, and database management. Eager to enhance organizational efficiency and support company objectives. Proactive learner with a proven ability to manage time effectively, consistently seeking opportunities for growth and development. Committed to contributing positively to team dynamics while driving productivity and achieving strategic goals. Authorized to work in the US and ready to make a meaningful impact in a dynamic work environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Store Manager
Champs Sports
Springfield, IL
10.2024 - Current
- Meeting Sales Targets: Store managers are responsible for meeting the store's sales targets and ensuring financial viability.
- Sales Strategies: Developing and implementing sales strategies to attract and retain customers, monitoring sales performance, and adjusting tactics as needed.
- Upselling: Focus on selling not just sneakers, but also accessories like cleaners, insoles, socks, and clothing.
- Team Leadership: Managing and motivating a team to increase sales.
- Recruitment and Training: Overseeing the recruitment and training of staff.
- Performance Management: Managing employee performance and providing feedback.
- Customer Experience: Enhancing the in-store customer experience.
- Handling Customer Issues: Addressing customer complaints and concerns.
- Store Appearance: Ensuring the store is clean, organized, and visually appealing.
- Inventory Management: Keeping track of stock, ordering merchandise, and processing new inventory.
- Online Order Processing: Processing online orders and ensuring timely fulfillment.
- Price Changes: Implementing price changes and ensuring accuracy.
Relationship Banker II
Regions Bank
Springfield, IL
11.2021 - 04.2025
- Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions.
- Basic clerical skills such as typing, faxing, scanning, answering calls and delegating tasks.
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships.
- Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types.
- Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier.
- Provides a consistent optimal customer experience, including handling customer's transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want.
- Owns and resolves customer issues.
- Refers customers to an internal team of experts when complex financial goals and needs are recognized.
- Ensures safe and sound banking practices including adherence to all applicable laws and regulations.
Sales Consultant
Comcast
Springfield, IL
09.2017 - 11.2021
- Greet customers, billing payments, customer service, problem-solving complaints, community support, build sales orders, scan & copy customer information, verifying customer account with identification and social.
- Escalade issues too finance department regarding discrepancies, equipment swap, mail out packages, demo new products, train on all new technology including computers, iPads, and cellphones.
Extra Help
SIU School of Medicine
Springfield, IL
08.2019 - 11.2019
- Scheduling appointments, Microsoft, word, excel, PowerPoint, Proctoring schedules, Copy & scan skill, ability to fax, data entry, regulate meetings, Ability to multi-task complete various projects, answer phone, Fast learner, Organize files, Make Clerkship, Blueprints to file, Make duplicate folders, Back up drives, Be able to handle sensitive information carefully, Be accurate and precise, Prepare for exams, Being aware of students when test-taking, SP awareness for exams look for new candidates.
Education
Bachelor of Science - Government (emphasis in public administration)
Grand Canyon University
Phoenix, AZ10-2026
Associate - Communications
Lincoln Land Community College
Springfield, IL05-2021
Skills
- Attention to detail and accuracy
- Exceptional interpersonal skills
- Conflict resolution strategies
- Financial analysis
- Strong communication
- Data interpretation and reporting
- Multitasking and prioritization
- Customer service
- Teamwork and collaboration
- Organizational skills
- Active listening
- Microsoft office
Accomplishments
- Managed a store that exceeded company expectations in every category during the 1st year as a store leader
Certification
- National Society of Collegiate Scholars Member
- Teaching Certificate September 2021 to September 2027
- Paraprofessional License
- Driver's License September 2021 to September 2024
Languages
English
Full Professional
Timeline
Store Manager
Champs Sports
10.2024 - Current
Relationship Banker II
Regions Bank
11.2021 - 04.2025
Extra Help
SIU School of Medicine
08.2019 - 11.2019
Sales Consultant
Comcast
09.2017 - 11.2021
Associate - Communications
Lincoln Land Community College
Bachelor of Science - Government (emphasis in public administration)
Grand Canyon University
Additional Information
References Available Upon Request