Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Timeline
Generic

Shaw Elliot Mims

Dubberly

Summary

To be afforded growth opportunities by obtaining a position within this organization which will utilize my expertise and past experiences. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

23
23
years of professional experience

Work History

Warehouse Shipping & Receiving

BIENVILLE LUMBER
12.2024 - Current
  • Receiving and delivering goods, parts, shipments
  • Prioritize inventory management
  • Operating equipment using forklifts, pallet jacks, and/or hand trucks to move parts
  • Maintain a safe work environment following health and safety guidelines and training new staff

Refrigeration Service Dispatcher II

HUSSMANN (a PANASONIC Company)
03.2022 - 12.2024
  • Schedule and dispatch service Technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs
  • Respond to customer difficulties with billing and service
  • Ability to prioritize calls and leverage appropriate workforce
  • Confer with customers and supervising personnel to address questions, problems, or requests for service or equipment

Baroid Dispatcher II

HALLIBURTON
07.2018 - 02.2022
  • Monitors, creates, and dispatches work orders to field personnel
  • Receives telephone calls and reports calls for service jobs to drivers, engineers, crews, or other personnel utilizing telephone and occasionally radio communications equipment
  • Provide the communication link between customers and mud engineers
  • Responsible for operating a forklift to lift, move, position, and load sack material safely

Cement System Operator I

HALLIBURTON
06.2017 - 07.2018
  • Repair and operate on assigned PSL equipment and tools using the defined competency system and process
  • Adhere to Health, Safety, and Environmental procedures and guidelines
  • Perform pre and post job vehicle and equipment inspections and associated paperwork and/or reports
  • Assist in rigging-up and rigging-down
  • Complete preventative maintenance procedures and maintain support equipment
  • Assists in the clean-up, repair, and preparation for a job

Finishing Line Operator/Crane Operator

BENTELER STEEL
01.2016 - 01.2017
  • Operate various machines in separate sections of the Finishing Line Mill to verify the piping material identity and its conformances are within tolerances per customer specifications
  • Responsible for operating a traveling crane to lift, move, position, and reposition loads

Quality Control Tube Saw Operator

BENTELER STEEL
01.2015 - 01.2016
  • Visually verify the quality of the piping before and after the steel tube has been cut
  • Ensure the proper cutting is completed based on several parameters

Pipeline Dispatcher

NUVERRA formerly known as H.W.R. Heckmann Water Resources
09.2013 - 01.2015
  • Monitored pipeline activity and alarms through the SCADA (Supervisory Control and Data Acquisitions) system
  • Served as emergency point of contact assisting in any emergency and contacting personnel as defined by the situation
  • Gathered field information to prepare reports
  • Recorded any pipeline alarms to ensure the integrity of pipeline activity
  • Assisted other departments with routine tasks vital to the success or failure of the organization

Customer Service Representative (CSR)

CITY OF SHREVEPORT/Department of Water & Sewer
12.2011 - 09.2013
  • Provided customers solutions for outage, connect, disconnect, transfers, and billing problems at the city’s call center for water services
  • Exceeded performance standards, qualifications, and goals for two years of service
  • Performed Supervisor call-backs and onsite visits
  • Trained new hires and current employees

Dispatcher I

CENTERPOINT ENERGY
06.2008 - 09.2011
  • Monitored and dispatched work orders to field personnel
  • Assisted field personnel with monitoring and responding to radios
  • Recorded and answered requests for information from the field employees
  • Provided the communication link between customer service and service technicians
  • Selected as a member of the Customer Appointments Team (August 2010)
  • Served an effective role in the Centralizing of Houston Dispatch
  • Core Member of the C-Safe Team (January 2010-January 2011)
  • Trained new hires and current employees
  • Assisted with email notifications and guideline updates

Lead Customer Service Representative

CENTERPOINT ENERGY
10.2002 - 06.2008
  • Provided coaching, skill development, support and recognition, as well as assess and evaluate progress to ensure that new CSR’s transition successfully from Training to the Call Center Floor that encourages growth
  • Provided quality service to all CSR’s and customers
  • Answered escalated and technical calls as needed
  • Assisted in providing training when need arises such as Arkansas Training, refresher courses, and/or training on new policies and procedures
  • Reviewed, corrected, and provided feedback when CSR’s have committed errors
  • Tracked tardiness, agent sick time, and approved Time Sheets
  • Assisted with Special Projects (SAP Upgrade, OCSS, etc.) whenever identified by Call Center Management
  • Selected to head the initiation of CNP Academy and relocate from LA to TX.
  • Provided expertise and support to Online Customer Service Satisfaction (OCSS) representatives and customers in need of assistance
  • Expedited emergency orders during Hurricane Rita outage voluntarily (September 2005)
  • Responded to customer’s fax requests in a timely manner (June 2005-November 2005)
  • Coordinated with all phases of operations (Billing, Dispatch, Local Offices, District Administration, Managers, Regional Structure, Supervisors/Leads, Construction, etc.) while responding to and correcting the errors (May 2005-February 2007)
  • Resolved Southern Gas Operations (SGO) customers’ email requests and complaints within two business days (September 2004-February 2007)
  • Provided customers solutions for emergency leaks, connect, disconnect, transfers, and billing problems at CenterPoint Energy’s Call Center for natural gas service
  • Maintained a Quality Assurance average of 97% or higher

Education

Graduate -

Fayette County High School
Fayetteville, GA

Commercial Driver’s License -

Diesel Driving Academy
Shreveport, LA
07.2012

Business Management

Tulsa Community College
Tulsa, OK
12.1999

Business Management

Louisiana State University
Baton Rouge, LA
12.1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Summary of Qualifications

  • -Strong interpersonal skills and leadership abilities
  • -Proficiency with computers, software, word processing spreadsheets, Microsoft Office Suite, SCADA, SAP, CCS, Advantex, Oracle, and Enquesta applications
  • -Obtained a CDL, certified in NDT, on the crane, forklift, bulldozer, saws, cutting torch, and welding machine

Timeline

Warehouse Shipping & Receiving

BIENVILLE LUMBER
12.2024 - Current

Refrigeration Service Dispatcher II

HUSSMANN (a PANASONIC Company)
03.2022 - 12.2024

Baroid Dispatcher II

HALLIBURTON
07.2018 - 02.2022

Cement System Operator I

HALLIBURTON
06.2017 - 07.2018

Finishing Line Operator/Crane Operator

BENTELER STEEL
01.2016 - 01.2017

Quality Control Tube Saw Operator

BENTELER STEEL
01.2015 - 01.2016

Pipeline Dispatcher

NUVERRA formerly known as H.W.R. Heckmann Water Resources
09.2013 - 01.2015

Customer Service Representative (CSR)

CITY OF SHREVEPORT/Department of Water & Sewer
12.2011 - 09.2013

Dispatcher I

CENTERPOINT ENERGY
06.2008 - 09.2011

Lead Customer Service Representative

CENTERPOINT ENERGY
10.2002 - 06.2008

Business Management

Tulsa Community College

Business Management

Louisiana State University

Graduate -

Fayette County High School

Commercial Driver’s License -

Diesel Driving Academy

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Shaw Elliot Mims