Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shaw Griffin

Logistics Driver
Tallahassee,FL

Summary

Experience and training in customer service, technical assistance, opening /closing, counting registers at closing, verifying and handling bank deposits, inventory control procedures, documentation of invoices, supervision and staff training. Experienced in new store set-ups; packaging, shipping and loading, and skill-sets in salesmanship and handling customer complaints. Computer literate, organizational and problem solving expertise, dependable and culturally competent, excellent driving record. Has driver's license and DOT certified to drive large vehicles. Authorized to work in the US for any employer

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

General Manager/Driver

Daniels Health
Tallahassee, FL
05.2022 - 06.2023
  • Pick up medical waste
  • Drove truck to onsite buildings to ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items
  • Ensure the highest levels of customer care
  • Ensure adherence to business guidelines, safety & security procedures
  • Responsible for all aspects of equipment, make appropriate equipment recommendations
  • Support financial results by minimizing site waste and rework.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Lifted up to 160 pounds at once and used forklift to move heavier loads.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 160 pounds.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Moved boxes using utility dolly and truck ramp.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Driver/Warehouse

Medigreen Waste Services
Tallahassee, FL
09.2020 - 06.2022
  • Pick up medical waste
  • Drive truck to onsite buildings Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items
  • Ensure the highest levels of customer care
  • Ensure adherence to business guidelines, safety & security procedures
  • Responsible for all aspects of equipment, make appropriate equipment recommendations
  • Support financial results by minimizing site waste and rework.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Obtained signatures from customers upon delivery of goods.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Lifted up to 160 pounds at once and used forklift to move heavier loads.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 160 pounds.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Driver

Exela Technologies
Tallahassee, FL
12.2019 - 09.2020
  • Receive packages and enter into internal tracking system Deliver packages to internal customers Load and unload trucks using provided equipment and training
  • Drive truck to onsite buildings Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items
  • Ensure the highest levels of customer care
  • Ensure adherence to business guidelines, safety & security procedures
  • Responsible for all aspects of equipment, make appropriate equipment recommendations
  • Support financial results by minimizing site waste and rework.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

General Contractor

Jones Enterprises
Tallahassee, FL
04.2018 - 08.2018
  • Assessed Type project plans, spoke with clients, or designers and visited job site to better understand project scope and client desires.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Adhered to building codes and regulations in planning and construction phases for full project compliance.
  • Mentored and trained construction crews on best practices for high-performing site teams.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Operated power equipment to move materials and promote job efficiency.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Observed safety regulations on job sites to minimize accidents.
  • Worked with contractors and other tradespeople to meet project specifications and deadlines.
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
  • Conducted daily site inspections to identify potential safety hazards.

Customer Service/Maintenance

Uhaul
Bossier City, LA
11.2017 - 09.2018
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Field operative

AAA
Shreveport, LA
03.2017 - 05.2018
  • Used GPS system to located customers
  • Ensured tire changes, door unlocks, engine problems, and other vehicle assistance
  • Ensured a positive customer experience
  • Performed operational duties
  • Received inbound calls
  • Processed payments, including sales and refunds
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Developed and implemented customized service plans to meet customer needs.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Wrote and revised maintenance procedures.
  • Followed safety procedures to avoid injuries in field.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Banquet Captain

Holiday Inn
Shreveport, LA
08.2017 - 12.2017
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Supervised and mentored kitchen and serving staff.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Directed and managed banquet functions for 300+ -person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Served meals to customers according to established guidelines.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and safe work environment.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.

Logistics Analyst I

Essential of Florida
Tallahassee, FL
05.2014 - 10.2017
  • Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
  • Coordinated resolution of issues with warehouses, sales brokers and carriers.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Tracked orders and notified customers of status or potential delays.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.

Package Handler/Team Leader

United Parcel Service, UPS
Jacksonville, FL
01.2015 - 06.2017
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Assistant Manager

Lucky's Vapor Store Franchise
Bossier City, LA
01.2013 - 01.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Associate Of Arts And Sciences - Political Science

Bossier Parish Community College
Bossier City, LA
01.2013 - 05.2014

Associate Of Arts And Sciences - Political Science

Tallahassee Community College
Tallahassee, FL
08.2011 - 05.2012

High School Diploma - General Studies

Florida A&M University DRS
Tallahassee, FL

Skills

Customer Serviceundefined

Additional Information

  • Certifications and Licenses , DOT Medical Card December 2019 to December 2023

Timeline

General Manager/Driver

Daniels Health
05.2022 - 06.2023

Driver/Warehouse

Medigreen Waste Services
09.2020 - 06.2022

Driver

Exela Technologies
12.2019 - 09.2020

General Contractor

Jones Enterprises
04.2018 - 08.2018

Customer Service/Maintenance

Uhaul
11.2017 - 09.2018

Banquet Captain

Holiday Inn
08.2017 - 12.2017

Field operative

AAA
03.2017 - 05.2018

Package Handler/Team Leader

United Parcel Service, UPS
01.2015 - 06.2017

Logistics Analyst I

Essential of Florida
05.2014 - 10.2017

Assistant Manager

Lucky's Vapor Store Franchise
01.2013 - 01.2014

Associate Of Arts And Sciences - Political Science

Bossier Parish Community College
01.2013 - 05.2014

Associate Of Arts And Sciences - Political Science

Tallahassee Community College
08.2011 - 05.2012

High School Diploma - General Studies

Florida A&M University DRS

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