Shawan Johnson
Wichita,KS
Summary
The skills I have acquired working in the Customer Service field, provide me the ability to adhere to the needs of customers, work as a team player with my coworkers, and provide solutions to complex issues that may arise. My
skills will allow me to provide the best service possible and do my job confidently and diligently.
Overview
27
27
years of professional experience
Work History
Customer Service Agent
ABC Solutions
03.2023 - 06.2023
- Assisted 50-100 clients daily in making sure member's account was updated accurately
- Replied to clients' inquiries regarding members' accounts promptly and timely manner
- Made sure that refunds, credits, and coupons were put in the system accurately
- Made sure that one call resolution is administered
CSR - Customer Service Representative/Remote/ Order Placement
Edgepark Medical Supplies/Cardinal Health
04.2022 - 02.2023
- Assisted customer with placing an order for medical supplies
- Located accounts and verified the insurance and eligibility
- Tracked customers' deliveries
- Processed payment and informed patients of the next shipment
- Made sure that all calls are dispositioned
- Made sure that every call is resolved with one call resolution
- Collected and documented orders
- Responded to inquiries and issues
Customer Service Representative
Swiss Colony
11.2021 - 02.2022
- Provided primary customer support to call -in order customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Delivered prompt service to prioritize customer needs
- Promoted products and provided upsell opportunities to customers.
Remote Agent
HGS - Hinduja Global Solutions
10.2021 - 11.2021
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Assisted customers by answering questions, responding to inquiries and handling telephone requests
- Investigated and resolved customer inquiries and complaints quickly
- Promptly responded to inquiries and requests from prospective customers
- Met customer call guidelines for service levels, handle time and productivity
- Enrolled employees for open/ annual enrollment benefits
Remote Representative
TeleDirect Inc
12.2020 - 01.2021
- Engaged in learning and development opportunities to promote continued performance and improvement
- Reduced downtime to support quality control, and complete projects on time
- Provided knowledgeable responses to diverse questions
- Maintained 100% customer service satisfaction ratings through quality control
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Boot Barn
02.2018 - 06.2020
- Placed orders
- Resolved follow-ups
- Provided tracking information
- Modified changes on orders,making sure the information was accurate, resolved one call solutions.
Customer Care Representative
Winston Brands Inc
10.2016 - 08.2017
- Placed orders for customers
- Processed payments
- Assisted customers in locating their orders
- Discussed any discrepancy customers have with their order or payment
- Be on the phone in time to assist the customers at the start of my shift
Sales Associate
Kmart
11.2015 - 12.2016
- Operated the cash register on my shift
- Greeted customers upon arriving to my register
- Made sure that all merchandise is being return and put in the appropriate departments
Sales Associate
Goodwill Industries
08.2015 - 11.2015
- Operated the register
- Assisted customers
- Counted my till before and at the end of my shift
- Recovered clothing from the dressing room and sales floor
Sales Associate
Kohl's
11.2014 - 06.2015
- Operated the register
- Made sure my area was cleaned
- Assisted customers when needed
Dispatcher/Driver
Napa Genuine Parts
03.2006 - 10.2014
- Made sure that all parts are pulled and loaded for delivery
- Checked for proper signal and communication on the radios
- Made sure that driver's transported deliveries in their assigned vehicles for safety and security purposes
- Ordered and picked up parts from other parts affiliates
- Assisted customers on the phone regarding special order part for their vehicles
- Resolved customers over due and non payments
- Made sure that the deposits are done daily
- Assisted the counter person when needed
- Collected all cash customers money at the end of the day
- Monitored all drivers' locations, departure and arrival time on the Delivery Management System
- Accomplishments:
- Received "Driver of the Month" from
12.2008 - 08.2008
- Commended for having the parts delivered in a prompt manner and calling the customers when their special order parts arrives
Site Director
Southwest Jackson Daycare
10.2004 - 03.2006
- Assisted teachers with ages 6 months to 13 yrs
- Provided breakfast, lunch, and snack
- Assisted on field trips
- Filled in for teachers in their absence
- Read stories during story time
- Picked up children from school for afterschool care
- Tutored and helped children with their homework assignments
- Accomplishments:
- Received an award and bonus for outstanding "Teacher Assistant of the Month"
Cashier
Kohl's Department Store
02.2005 - 09.2005
- Counted my till bag when I arrive to work
- Made sure that all items are back into the correct departments
- Made sure customers had the correct change, provided warm greetings to the customers entering and leaving the store
- Cleaned my work area upon leaving
- Accomplishment:
- Developed a good review for showing good hospitality to the customers and employees
Care Giver/Site Director
Southwest YMCA
05.2002 - 09.2004
- Attended board meeting to implement activities for the afterschool& summer program
- Recruited qualified candidates for employment
- Supervised 11 employees
- Discussed payments and arrangement concerning over due balance
Receptionist/ Customer Service Representative
Manpower Inc
02.2002 - 06.2003
- Directed all calls for different departments while using the PBX System
- Typed, scan, email documents to various clients
- Resolved customers billing issues regarding overdue balances, none payments, and closed accounts
Fuel Attendant
10.2000 - 01.2002
- Counted my cash drawer on my shift
- Stocked and cleaned the store
- Checked Id's from illegal purchases
- Accomplishments:
- Received a bonus for keeping the store stock neatly
Fuel Attendant
Chevron Pak n Sac
07.1998 - 10.2000
- Priced and stocked merchandise
- Wiped down gas pump and cleaned the parking lot
- Made daily cash drops
- Inventoried tobacco products daily
- Fronted merchandise shelves
- Changed gas prices
- Counted my cash register before and after my shift
- Accomplishments:
- Passed the underage drinking and tobacco sales to minors
- Received job offer because of great demeanor and courteous
- Received bonus for keeping the store in a clean and orderly
Sales Associate
Bill's Dollar Store
04.1996 - 06.1998
- Counted my cash register
- Stocked merchandise on shelves
- Checked all departments for replenish
- Provided accuracy on all cash and charge transactions
- Kept area neat and clean during my shift
- Accomplishments:
- Developed a friendly relationship with the customers
- Being able to help customers who needed the assistance
Education
No Degree - Basic Keyboarding
Career Development Center
Jackson, MS10.2013
High School Diploma -
Continental Academy
Coral Gables, FL01.2003
No Degree - Word Processing And Clerical Procedures
Systems Training Institute
Jackson, MS10.2001
Skills
Order Placement
Windows: Microsoft
Telephone Etiquette
Keyboarding
Data Entry
Typing
Timeline
Customer Service Agent
ABC Solutions
03.2023 - 06.2023
CSR - Customer Service Representative/Remote/ Order Placement
Edgepark Medical Supplies/Cardinal Health
04.2022 - 02.2023
Customer Service Representative
Swiss Colony
11.2021 - 02.2022
Remote Agent
HGS - Hinduja Global Solutions
10.2021 - 11.2021
Remote Representative
TeleDirect Inc
12.2020 - 01.2021
Customer Service Representative
Boot Barn
02.2018 - 06.2020
Customer Care Representative
Winston Brands Inc
10.2016 - 08.2017
Sales Associate
Kmart
11.2015 - 12.2016
Sales Associate
Goodwill Industries
08.2015 - 11.2015
Sales Associate
Kohl's
11.2014 - 06.2015
12.2008 - 08.2008
Dispatcher/Driver
Napa Genuine Parts
03.2006 - 10.2014
Cashier
Kohl's Department Store
02.2005 - 09.2005
Site Director
Southwest Jackson Daycare
10.2004 - 03.2006
Care Giver/Site Director
Southwest YMCA
05.2002 - 09.2004
Receptionist/ Customer Service Representative
Manpower Inc
02.2002 - 06.2003
Fuel Attendant
10.2000 - 01.2002
Fuel Attendant
Chevron Pak n Sac
07.1998 - 10.2000
Sales Associate
Bill's Dollar Store
04.1996 - 06.1998
No Degree - Basic Keyboarding
Career Development Center
High School Diploma -
Continental Academy
No Degree - Word Processing And Clerical Procedures
Systems Training Institute
Similar Profiles
Chantal Mc CarthyChantal Mc Carthy
FACILITATOR/ASSESSOR/MODERATOR at ABC SOLUTIONSFACILITATOR/ASSESSOR/MODERATOR at ABC SOLUTIONS
Alison MelikianAlison Melikian
Group Facilitator for Children With Special Needs at ABC SolutionsGroup Facilitator for Children With Special Needs at ABC Solutions
Cherry Ann BatistisCherry Ann Batistis
Junior Software Developer at ABC SolutionsJunior Software Developer at ABC Solutions