Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shawana Bibb

Montgomery,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Best Buy, Geek Squad
11.2021 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Advisor

KellyConnect
01.2019 - 08.2021
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Documented customer interactions in internal database to maintain complete customer service history.

Education

Bachelor of Science - Nursing

Auburn University
Auburn, AL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Live chat support
  • Building rapport

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Best Buy, Geek Squad
11.2021 - 04.2024

Customer Advisor

KellyConnect
01.2019 - 08.2021

Bachelor of Science - Nursing

Auburn University

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Shawana Bibb