Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawana Bibb

Montgomery

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Retirement Services Representative

Fiserv
Owens Mill
06.2024 - 04.2025
  • Assisted clients with retirement account inquiries and transactions.
  • Processed account documentation and maintained accurate records.
  • Educated clients on retirement plan options and benefits.
  • Handled administrative tasks, ensuring compliance with company policies.
  • Responded to client emails and phone calls promptly and professionally.
  • Maintained knowledge of industry regulations affecting retirement services.
  • Collaborated with colleagues across departments to ensure compliance with applicable laws and regulations.
  • Identified discrepancies between client records and resolved issues accordingly.
  • Provided support during annual open enrollment period by answering questions about benefit options.

Senior CSR

Best Buy
Beavercreek
11.2021 - 04.2024
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints and ensured satisfaction through effective communication.
  • Collaborated with team members to enhance service delivery and customer experience.
  • Documented customer interactions accurately in the CRM system for tracking.
  • Educated customers on company policies and procedures to foster understanding.
  • Conducted follow-up calls to ensure resolution of issues and build rapport.
  • Participated in training sessions to improve product knowledge and service skills.
  • Coordinated activities between multiple departments to ensure optimal resolution of customer inquiries.
  • Provided technical support for software and hardware related issues.
  • Resolved escalated customer service issues in a timely manner.
  • Analyzed customer feedback data to identify trends in customer satisfaction levels.

Technical Specialist

Kelly Connect
Troy
01.2019 - 11.2021
  • Provided technical support for software and hardware issues across departments.
  • Researched industry trends to recommend improvements in technical processes.
  • Assisted in developing user manuals and documentation for technical procedures.
  • Provided technical assistance to clients by troubleshooting system problems.
  • Provided guidance on the selection of hardware components based on customer requirements.
  • Troubleshot malfunctions and diagnosed issues for equipment and components.
  • Assisted in the installation, testing and maintenance of hardware and software systems.
  • Performed troubleshooting activities to identify root cause of system issues.

Education

Bachelor of Science - Nursing

Auburn University
Auburn, AL
05-2004

Skills

  • Retirement planning
  • Compliance management
  • Account administration
  • Benefit education
  • Recordkeeping
  • Customer relationship management

Timeline

Retirement Services Representative

Fiserv
06.2024 - 04.2025

Senior CSR

Best Buy
11.2021 - 04.2024

Technical Specialist

Kelly Connect
01.2019 - 11.2021

Bachelor of Science - Nursing

Auburn University

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