Shawana Carthern
Athens,GA
Summary
Familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Creative Process Executive with several years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking potential areas of improvement. Dedicated to eliminating costly weaknesses in operational and production processes. Known for consistent, iterative progress towards maximally effective and profitable business proceedings.
Overview
23
23
years of professional experience
Work History
Process Executive
Baker & Taylor
Commerce, GA
09.2016 - 02.2021
- Prepared accurate documents for customer and business needs.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Answered online requests and completed interactions quickly to meet productivity goals.
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
Stay at Home Mom
N/A
03.2012 - 09.2016
Personal Assistant
Lanier Pallet Recycling
Commerce, GA
08.2003 - 03.2012
- Boosted profits with great time and resource management focused on meeting and exceeding sales targets.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Answered telephone and email inquiries from potential customers.
- Built relationships with customers and community to establish long-term business growth.
Inventory Supervisor
Commerce Hardware
Commerce, GA
02.1998 - 02.2003
- Monitored customer return shipments and communicated damages to manufacturer.
- Collaborated with many clients to establish inventory valuation systems and accurately track and monitor goods.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
Education
GED -
Madison County High School
Danielsville, GA02.1995
Bachelor of Medical Biology - Medical Insurance Coding
Athens Technical College
Athens, GA02.1998
Skills
- Customer Relations
- Inventory Management
- Meeting Arrangements
- Organizational Systems
- Accounting and Bookkeeping
- Efficient Service
Planning and Prioritization
Maintaining Compliance
Payroll Oversight
Office Supplies and Inventory
- Call Control
- Employee Timesheet Processing
- Account Changes
- Records and Database Management
- Marketing Materials
- Client Meetings
- Department Development
- Accounts Payable and Accounts Receivable
- Maintaining Clean Work Areas
- Inventory Control
- Customer Acquisition
- Administrative Procedures
- Microsoft PowerPoint
- Information Updates
- Safety Guidelines
- Production Standards
- Data Verification
- Productivity Standards
- Customer Service Process Improvement
- Quality Production
- Operational Efficiency
- Client Requirements
- Customer Relations
- Service Quality Standards
- Human Resources Management Software
- Sensitive Document Disposal
- Customer Satisfaction Evaluation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Executive
Baker & Taylor
09.2016 - 02.2021
Stay at Home Mom
N/A
03.2012 - 09.2016
Personal Assistant
Lanier Pallet Recycling
08.2003 - 03.2012
Inventory Supervisor
Commerce Hardware
02.1998 - 02.2003
GED -
Madison County High School
Bachelor of Medical Biology - Medical Insurance Coding
Athens Technical College