Shawana Chambers
Midway
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Lead Associate
Dollar General
Midway
05.2025 - Current
- Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
- Trained new hires on company policies, procedures and best practices.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored team performance to ensure goals were met or exceeded on a consistent basis.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Assistant Store Manager
Murphy USA
Tallahassee
01.2019 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Office Administrator
Printers and Ink Consultants
Tallahassee
06.2015 - 12.2018
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Processed invoices and payments for accounts receivable and payable.
- Kept office records organized and supplies well-stocked for optimal team performance.
Cashier
Dollar Tree
Tallahassee
05.2012 - 05.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Receptionist
Midway City Hall
Midway
06.2008 - 03.2012
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled and confirmed appointments and meetings for management team.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Some College (No Degree) - Business Management
TSC
Tallahassee, FLSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Cash handling
- Problem resolution
- Office administration
- Communication skills
- Time management
- Record keeping
- Scheduling appointments
- Filing and data archiving
Timeline
Lead Associate
Dollar General
05.2025 - Current
Assistant Store Manager
Murphy USA
01.2019 - 08.2024
Office Administrator
Printers and Ink Consultants
06.2015 - 12.2018
Cashier
Dollar Tree
05.2012 - 05.2014
Receptionist
Midway City Hall
06.2008 - 03.2012
Some College (No Degree) - Business Management
TSC
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