Shawana Conley
New Orleans,LA
Summary
Hard working professional with 8.5+ years of experience and a proven knowledge aiming to secure a challenging position in a reputable organization to expand my learning, knowledge and skills.
Overview
13
13
years of professional experience
Work History
Account Officer
GNO Federal Credit Union
07.2023 - 05.2025
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
Call Center Representative
GNO Federal Credit Union
01.2023 - 07.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
EFT Specialist
OnPath Federal Credit Union
08.2021 - 11.2022
- Processed daily ACH files received from Fed.
- Originated payroll for outside seg groups.
- Process and or verify domestic and international wires.
- Process DNE's and reclamations received from social security.
DPS Specialist
OnPath Federal Credit Union
05.2019 - 09.2020
- Sending out auto, boat, motor and trailer paperwork to the title company as well as Wildlife and Fisheries to be registered.
- Processed Gap insurance claims for members who vehicles had been totaled.
- Processed Cuna insurance claims for members with credit union loans who were out of work due to medical reasons.
Loan Officer
Asi Federal Credit Union
12.2018 - 05.2019
- Approved loans within specified limits and referred loan applications outside those limits to management for approval.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Assisted with first time home buyer's classes offered through the credit union.
Telephone Service Representative
Asi Federal Credit Union
04.2016 - 12.2018
- Assisted members by phone with account balances, transfers and statement information.
- Ordered and unlocked debit/credit cards, processed mailed in checks, address changes, changes to loan payment schedules and nsf fee returns.
- Researched and solved members account problems without them having to come into the branch.
Member Service Representative
Asi Federal Credit Union
08.2014 - 04.2016
- Consulted with customers regarding needs and addressed concerns.
- Taking loan applications for members applying and booking loans once approved.
- Balancing cash vault, cash dispense machine and conducting weekly/monthly audits on both as well as tellers.
- Responsible for close of business and making sure that money orders and certified checks balance.
Teller
OnPath Federal Credit Union
05.2012 - 08.2014
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Opened new checking, savings and lines of credit for customer accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
High School Diploma -
L. B. Landry High School
05.1992
Associate of Science - Forensic Science
ITT Technical Institute
Saint Rose, LA05-2010
Skills
- Attention to Detail
- Communication
- Adaptability
- Team work
Timeline
Account Officer
GNO Federal Credit Union
07.2023 - 05.2025
Call Center Representative
GNO Federal Credit Union
01.2023 - 07.2023
EFT Specialist
OnPath Federal Credit Union
08.2021 - 11.2022
DPS Specialist
OnPath Federal Credit Union
05.2019 - 09.2020
Loan Officer
Asi Federal Credit Union
12.2018 - 05.2019
Telephone Service Representative
Asi Federal Credit Union
04.2016 - 12.2018
Member Service Representative
Asi Federal Credit Union
08.2014 - 04.2016
Teller
OnPath Federal Credit Union
05.2012 - 08.2014
High School Diploma -
L. B. Landry High School
Associate of Science - Forensic Science
ITT Technical Institute
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