Shawana Conley
New Orleans,LA
Summary
Hard working professional with 8.5+ years of experience and a proven knowledge aiming to secure a challenging position in a reputable organization to expand my learning, knowledge and skills.
Overview
13
13
years of professional experience
Work History
Account Officer
GNO Federal Credit Union
3105 Lime Street Metairie, La 70006
07.2023 - 05.2025
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
Call Center Representative
GNO Federal Credit Union
3105 Lime Street Metairie, La. 70006
01.2023 - 07.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
EFT Specialist
OnPath Federal Credit Union
Metairie, LA
08.2021 - 11.2022
- Processed daily ACH files received from Fed.
- Originated payroll for outside seg groups.
- Process and or verify domestic and international wires.
- Process DNE's and reclamations received from social security.
DPS Specialist
OnPath Federal Credit Union
Harahan, LA
05.2019 - 09.2020
- Sending out auto, boat, motor and trailer paperwork to the title company as well as Wildlife and Fisheries to be registered.
- Processed Gap insurance claims for members who vehicles had been totaled.
- Processed Cuna insurance claims for members with credit union loans who were out of work due to medical reasons.
Loan Officer
Asi Federal Credit Union
Harahan, LA
12.2018 - 05.2019
- Approved loans within specified limits and referred loan applications outside those limits to management for approval.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Assisted with first time home buyer's classes offered through the credit union.
Telephone Service Representative
Asi Federal Credit Union
AsiAsiCunaHarahan, LA
04.2016 - 12.2018
- Assisted members by phone with account balances, transfers and statement information.
- Ordered and unlocked debit/credit cards, processed mailed in checks, address changes, changes to loan payment schedules and nsf fee returns.
- Researched and solved members account problems without them having to come into the branch.
Member Service Representative
Asi Federal Credit Union
New Orleans, LA
08.2014 - 04.2016
- Consulted with customers regarding needs and addressed concerns.
- Taking loan applications for members applying and booking loans once approved.
- Balancing cash vault, cash dispense machine and conducting weekly/monthly audits on both as well as tellers.
- Responsible for close of business and making sure that money orders and certified checks balance.
Teller
OnPath Federal Credit Union
New Orleans, LA
05.2012 - 08.2014
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Opened new checking, savings and lines of credit for customer accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
High School Diploma -
L. B. Landry High School
05.1992
Associate of Science - Forensic Science
ITT Technical Institute
Saint Rose, LA05-2010
Skills
- Attention to Detail
- Communication
- Adaptability
- Team work
Timeline
Account Officer
GNO Federal Credit Union
07.2023 - 05.2025
Call Center Representative
GNO Federal Credit Union
01.2023 - 07.2023
EFT Specialist
OnPath Federal Credit Union
08.2021 - 11.2022
DPS Specialist
OnPath Federal Credit Union
05.2019 - 09.2020
Loan Officer
Asi Federal Credit Union
12.2018 - 05.2019
Telephone Service Representative
Asi Federal Credit Union
04.2016 - 12.2018
Member Service Representative
Asi Federal Credit Union
08.2014 - 04.2016
Teller
OnPath Federal Credit Union
05.2012 - 08.2014
High School Diploma -
L. B. Landry High School
Associate of Science - Forensic Science
ITT Technical Institute