Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawana Hannah

Los Angeles,CA

Summary

Proven leader in enhancing guest experiences at Homewood Suites by Hilton through meticulous room inspections and staff training. Excelled in customer service and sanitation, significantly improving guest satisfaction. Skilled in team development and health safety compliance, adept at resolving customer issues, fostering loyalty, and maintaining high cleanliness standards.

Overview

10
10
years of professional experience

Work History

Housekeeping Supervisor

Homewood Suites by Hilton
09.2017 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Communicated repair needs to maintenance staff.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Overnight Stock Team Member

Toys R Us
02.2016 - 12.2016
  • Increased customer satisfaction by promptly responding to inquiries and assisting with locating products as needed during offhours.
  • Upheld a high standard of professionalism and punctuality by consistently arriving on time for scheduled shifts and maintaining a positive attitude while working overnight hours.
  • Assisted in maintaining accurate pricing information on shelves by updating price tags as required during overnight shifts.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.

Cashier

Jack in the Box
02.2015 - 11.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Free La High School
Los Angeles, CA
06-2014

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Staff training and development
  • Health and safety compliance

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Housekeeping Supervisor

Homewood Suites by Hilton
09.2017 - Current

Overnight Stock Team Member

Toys R Us
02.2016 - 12.2016

Cashier

Jack in the Box
02.2015 - 11.2015

High School Diploma -

Free La High School

Similar Profiles

CREATE PROFILE
Shawana Hannah