Shawana Raheem
Silver Spring,MD
Summary
Detail-oriented food delivery driver with expertise in managing multiple deliveries efficiently. Known for outstanding customer service, safety compliance, and effective delivery tracking, contributing to high levels of customer satisfaction and prompt issue resolution.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Food Delivery Driver
Instacart
Silver Spring, Maryland
05.2025 - Current
- Utilized GPS technology to navigate and consistently optimize delivery routes.
- Navigated optimized routes to ensure timely deliveries to customers.
- Delivered fresh food to customers across local area.
- Addressed client inquiries about delivery status, ensuring clear communication and customer satisfaction.
- Communicated with customers regarding order status and delivery updates.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally, adhering to company policy and maintaining customer trust.
- Managed time effectively to meet tight schedules and prioritize urgent daily requests, contributing to timely deliveries.
- Managed multiple deliveries while adapting to changing schedules and priorities.
- Ensured that the correct order was delivered to the customer.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Used mobile app for real-time tracking of deliveries and customer feedback.
- Maintained valid driver's license to ensure compliance with regulations.
- Ensured compliance with safety regulations during material handling.
Education
High School Diploma -
William H. Maxwell
Brooklyn, NY06-2004
Skills
- Delivery route planning
- Route planning
- Delivery tracking
- Safety regulations adherence
- Time management
- Customer service
- Conflict resolution
Certification
- Specimen Handling and Transportation
Timeline
Food Delivery Driver
Instacart
05.2025 - Current
High School Diploma -
William H. Maxwell