Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawana Stevens

Customer Service Rep
Voorhees NJ,NJ

Summary

I excel in insurance verification and patient confidentiality. My adeptness in multitasking and problem-solving, coupled with a compassionate approach, has significantly improved practice efficiency and patient trust.

I take pride with being proactive and goal-oriented, I have excellent time management . Known for reliability and adaptability, I enjoy learning and applying new skills. I have the qualities to contribute to organizational growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Cooper
06.2021 - 12.2023
  • Verified insurance eligibility and coverage for patients.
  • EPIC experience
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used EPIC to schedule appointments.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Strived to build and maintained positive working relationships with patients and staff being a team player at all times.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Coordinated referrals efficiently between primary care providers and the patient.
  • Successfully dealt with difficult situations, while working in a fast pace environment.
  • Provided excellent customer service to patients and staff.

Nurse Assistant

Brandy Wine Assistant Living
01.2017 - 05.2022
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call bells
  • Maintained accurate documentation of patient records, contributing to efficient communication among staff and team members.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Provided emotional support to patients and their families during times of stress or illness.
  • Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses ,while awaiting further assistance from emergency response services if needed.
  • took care of patients by recording vital signs, documenting observations, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Transported patients
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of 20+ residents under long-term care.

Education

High School Diploma -

Bordentown Regional High School
Bordentown, NJ
06-1998

Skills

  • Scheduling appointments
  • Medical insurance
  • Data entry proficiency
  • Document filing
  • Patient identity verification
  • Problem-solving abilities
  • Multitasking
  • Customer service
  • Insurance verification
  • Appointment scheduling
  • Payment collection
  • Medical terminology

Certification

  • Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
  • CPR/AED Certification

Timeline

Patient Service Representative

Cooper
06.2021 - 12.2023

Nurse Assistant

Brandy Wine Assistant Living
01.2017 - 05.2022

High School Diploma -

Bordentown Regional High School

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Shawana StevensCustomer Service Rep