Shawana Stuller
Summary
Developed and hardworking professional w/over 20 years of experience within marketing and business development skills in fast-paced corporate environment, focusing on market research, client retention, business management, strategic planning, issue resolution, and enhancing customer satisfaction and partnership development. Proven ability to create and implement successful marketing strategies and collaborate effectively with diverse teams. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Freelance Commercial and Property Management
Property Management and Leasing (various Locations
04.2018 - Current
- •Oversee daily operations of residential and commercial properties to ensure efficient management and high occupancy rates.
- • Negotiated lease agreements with tenants, setting terms that aligned with company policies and market conditions.
- • Conducted property showings and tours to prospective tenants, highlighting features and benefits to facilitate leasing decisions.
- • Coordinated maintenance and repair work, ensuring timely resolution of issues to maintain property standards and tenant satisfaction.
- • Implemented marketing strategies to attract new tenants, including advertising properties through various channels and hosting open houses.
- • Managed financial aspects of property operations, including rent collection, budgeting, and financial reporting to stakeholders.
- • Liaised with property owners to communicate property performance, tenant concerns, and strategic recommendations.
- • Developed and maintained strong relationships with tenants, addressing inquiries and resolving conflicts to foster a positive living and working environment.
- • Ensured compliance with all local, state, and federal housing laws and regulations pertaining to leasing and property management.
- • Utilized property management software to track leasing activity, maintenance requests, and financial transactions, improving operational efficiency.
- •Spearheaded development and roll-out of innovative marketing campaign that maximized portfolio asset performance.
- •Successfully coordinated execution of multiple high-value property build-outs and upgrades to enhance marketability and position of assets.
- •Recommended and guided deployment of improved digital filing system to optimize management and accuracy of lease information.
- •Earned recognition for maintaining properties at high capacity with low turnover through on-target advertising, professional networking, and excellent tenant relations.
- •Successfully turned around high delinquency rate by effectively communicating with tenants and improving process for collecting and tracking lease payments.
- •Earned recognition for recommending new process for tracking status of lease negotiations and agreements resulting in significant time savings and improved client relations.
- •Provided support for wide range of operations and projects as well as gained valuable industry insight.
- •Participated in multiple and concurrent construction and building maintenance projects, delivering support to project contributors and stakeholders.
- •Performed research and analysis as part of bidding and proposal development process.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Marketing and Business Development Executive
WindowPro
11.2020 - 12.2024
- Develop business development strategies to match organizational goals and current market trends
- Implement initiatives that increase profitability and market presence, and reinforce customer loyalty
- Engage in resolution of product or service concerns to maintain client retention and encourage sales growth
- Analyze Key Performance Indicators to report on marketing campaign effectiveness and improve website SEO for better online visibility
- Evaluated campaign performance data and provided recommendations for optimization, ensuring sustained growth in key performance indicators.
- Managed external agencies and vendors to ensure timely delivery of high-quality marketing materials at competitive prices.
- Expanded market share through strategic business development initiatives and partnerships.
- Streamlined internal processes to enhance efficiency within the marketing department, leading to faster project completion times.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Generated new leads and increased sales with innovative product launches and promotions.
- Spearheaded creative brainstorming sessions that led to the development of innovative campaign ideas.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Employer Advocate
ZipRecruiter
08.2017 - 02.2020
- Coordinated inter-departmental communications and managed client inquiries, ensuring resolution of over150 daily issues across various platforms.
- Educated clients on system functionalities and support procedures, maintaining professional correspondence and relationship building to enhance service delivery.
- Oversaw a team of 150+ client accounts, focusing on job ad & placement, performance monitoring, and developing hiring strategies to meet sales targets and elevate customer service.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Delivered friendly service and offered expert support in every interaction.
Peachtree Finance Account Manager
JG Wentworth Holdings Inc
12.2012 - 09.2015
- Managed 100+ inside sales account executives, client and creditor interactions through emails, texts, and phone calls to facilitate communication.
- Compiled and tracked settlement offers using Excel, preparing files for partners to create settlement documents
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Dispatched Authorization to Communicate forms to creditors for negotiations on credit cards and loans
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Maintained oversight of multiple email inboxes, ensuring the Negotiations team's timely responses.
- Utilized CRM system to create tasks, update client information, and document interactions.
- Fostered ongoing professional relationships with both internal team members and external creditors.
- Configured new creditor profiles in Salesforce, ensuring proper integration with administrative and automation systems.
- Streamlined internal processes for better efficiency in account management tasks.
- Collaborated with development and IT teams to streamline the integration process for new settlement partners.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Assistant Operations Manager
Tuxedo Junction
02.2005 - 01.2012
- Managed and developed a team, conducting performance reviews, setting goals, and administering salaries for a staff of over 80 employees.
- Streamlined payment collection, accounts payable/receivable, payroll deposits, and record-keeping procedures, enhancing organizational efficiency
- Coordinated appointment scheduling, itinerary management, and work schedule updates, ensuring seamless operations amid fluctuating staff levels and workloads
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Addressed inventory discrepancies and shipment errors, and conducted quality assurance assessments to uphold business standards and practices.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
Director of Contact Center Operations
Bob's Plumbing & More LLC
02.2004 - 06.2011
- Directed a comprehensive staff management program, including recruitment, training, goal-setting, performance evaluations, and salary administration for a team exceeding 80 members.
- Enhanced financial operations by streamlining processes for payment collections, accounts payable/receivable, payroll, and recordkeeping, ensuring accuracy and efficiency.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines governing call center operations.
- Launched new programs or campaigns aimed at enhancing overall company performance as well as achieving specific departmental objectives related to call center operations.
- Implemented and maintained a robust customer relationship management system, handling inspection reports, service ticket analysis, and invoice generation, while coordinating appointment scheduling and staff itineraries.
- Conducted thorough investigations to reconcile inventory discrepancies and shipment errors, leveraging SAP/ERP and AS400 CRM systems to maintain data integrity and support operational decision-making.
- Cultivated strong relationships with clients through effective account management practices, leading to increased trust in our services as well as repeat business opportunities.
Education
Professional Certificate - Commercial And Residential Project Management
LinkedIn Courses
Online12-2026
Bachelor of Business Administration, BSBA - undefined
ASU
12.2003
Property Management Certification
Fair Housing Certification
Skills
- AP / AR
- Salesforce
- Time management
- Google Suite
- HubSpot
- Problem-Solving
- Organization
- Adaptability and flexibility
- Independence
- Digital Literacy
- Attention to Detail
- Client Retention
- Active Listening
- Product Knowledge
- Empathy
- Multitasking
- Marketing analytics
- CRM software
- Team collaboration
- MS office suite
- Project management
- Crisis management
Certification
- Customer Service Management
- Property Management
- Fair Housing
- Leasing Series1-4
- GIAC HIPAA Security Implementation
- Project Management Professional (PMP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing and Business Development Executive
WindowPro
11.2020 - 12.2024
Freelance Commercial and Property Management
Property Management and Leasing (various Locations
04.2018 - Current
Employer Advocate
ZipRecruiter
08.2017 - 02.2020
Peachtree Finance Account Manager
JG Wentworth Holdings Inc
12.2012 - 09.2015
Assistant Operations Manager
Tuxedo Junction
02.2005 - 01.2012
Director of Contact Center Operations
Bob's Plumbing & More LLC
02.2004 - 06.2011
Bachelor of Business Administration, BSBA - undefined
ASU
Professional Certificate - Commercial And Residential Project Management
LinkedIn Courses
Property Management Certification
Fair Housing Certification
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