Buffie Hubbard
Lawrenceville,GA
Summary
Proven Office Manager and Orthopedic Billing Specialist at Atlanta Bone and Joint, adept in maintaining confidentiality and ensuring billing accuracy. Excelled in customer service and office administration, significantly enhancing client satisfaction and operational efficiency. Skilled in reconciling financial discrepancies and fostering team collaboration, demonstrating exceptional organizational skills and a commitment to legal compliance.
Overview
22
22
years of professional experience
Work History
Office Manager/Orthopedic Billing Specialist
Atlanta Bone and Joint
01.2003 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Billing Specialist
Atlanta Bone and Joint
01.2003 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Education
Criminal Justice -
Lanier Technical College
Gainesville, GAHigh School Diploma -
Berkmar High School
Lilburn, GA05.1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager/Orthopedic Billing Specialist
Atlanta Bone and Joint
01.2003 - Current
Billing Specialist
Atlanta Bone and Joint
01.2003 - Current
Criminal Justice -
Lanier Technical College
High School Diploma -
Berkmar High School
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