Shawana Walker
Thomson,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior General Manager
McDonalds
04.2015 - Current
- Planned and assigned workload by delegating tasks and directing team members.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Machine Operator
HP Pelzer
02.2014 - 02.2015
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Cashier
BP Gas Station Service
01.2009 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
BBA - Leading Great Restaurant Class
McDonalds Hamburger University
Chicago, IL10.2019
High School Diploma -
Warren County High School
Warrenton, GA06.2001
Skills
- POS Inventory System Operation
- Locating Individuals
- Pattern Making
- Staffing Patterns
- Employee Performance Evaluations
- Inventory Accuracy
- Business Leadership
- Budgeting and Cost Control
- Company Guidelines
Timeline
Senior General Manager
McDonalds
04.2015 - Current
Machine Operator
HP Pelzer
02.2014 - 02.2015
Cashier
BP Gas Station Service
01.2009 - 01.2014
BBA - Leading Great Restaurant Class
McDonalds Hamburger University
High School Diploma -
Warren County High School
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