Shawana Denise Ryals

Highly motivated customer professional who offers 24 Years of experience. Has a good track record whose initiatives produce success. Benchmarked an outbound calling program which reduced spending and resolved over $189,000 worth of accounts in arrears. 7 Years experience dealing with commercial customers. Created incentives including a monthly team newsletter to encourage customer service representatives to improve and excel in weak areas resulting in more successful scorecards. Diligent Associate with solid background in clerical tasks and administrative support. Consistently managed office operations, including scheduling, filing, and data entry, contributing to improved efficiency. Demonstrated proficiency in Microsoft Office Suite and effective communication skills to enhance team productivity. Professional, experienced clerical professional prepared for this role. Skilled in administrative tasks, data entry, and document management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in Microsoft Office Suite, communication, and organizational skills.

• Lean Six Sigma Green Belt in progress, 01/01/15
• Lean Six Sigma Yellow Belt Certification, GDIT, 06/01/13

Worked in collaboration with other producers and artists creating content for the public access channel as well as  community  events.