Shawana L Campbell

Work History

Chicago Public School

08.2018 - Current

Assists Special Education teachers in elementary cluster classrooms, reinforcing efforts with children with various disabilities, in accordance with each student’s IEP (Individual Education Program)
Provide personalized teaching for students to present or reinforce learning concepts
Offer one-on-one personal hygiene services for students with severe disabilities
Assist students with orthopedic impairment by arranging and adjusting tools, work aids, and equipped worktables
Track analytical data on students with medical issues that deviate from the norm
Hold Illinois State Board of Education paraprofessional license and CPR certification.
Demonstrated specific skills and activities for students to improve understanding and take the excess workload off teachers
Developed and implemented strategies to improve student engagement
Laminated teaching materials to increase durability under repeated use

Health Care Service Corporation, BCBS

01.2018 - 06.2018

Provided world-class customer service to retail members
Maintained confidentiality regarding HIPPA and risk compliance
Communicated with customers to ensure they were on a trusted site to set up and reset passwords
Handled inbound calls to resolve issues to the satisfaction of the customer and Quality Assurance
Addressed and resolved questions and problems concerning customer healthcare benefits, claims, and billing.
Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Provided exceptional customer service to a high-volume customer base, resolving issues, answering inquiries, and providing product information.

Career Education Corporation

07.2012 - 03.2013

Conducted interviews with prospective students, evaluating their needs, interests, and qualifications while providing clear and concise information to help them make informed decisions about attending college
Professionally assisted prospective students through admissions process, adhering to federal and state regulations, school policies and procedures, and accrediting standards and requirements
Collaborated with departments outside of Admissions such as Financial Aid and Office of Registrar, to ensure high-quality service to every student.

Disys Staffing

03.2012 - 07.2012

Provides website support, including troubleshooting connectivity issues
Assisted clients in navigating issues while delivering excellent customer service
Utilized multiple monitors for call casing and gathering client information.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Comcast/ Xfinity

06.2005 - 03.2011

Maintained up-to-date records of customers’ communication
Analyzed customer’s needs and interests, determining suitable products
Addressed customers’ questions regarding billing, service problems, products, and features, correcting errors and discrepancies in customer billings as necessary
Educated clients on programs and websites navigation including setting up parental control
Troubleshoot video issues over the phone and schedule technician visits when necessary
Sold company products and services, developed new clients, and increased client base and profits
Upsold products and services to new and existing customers in an inbound sales environment.
Communicated with approximately 80 clients daily to understand needs and explain product value