Shawanda Alfred
Florissant,MO
Summary
Dynamic and detail-oriented professional with extensive experience at Barnes Jewish Hospital, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance office productivity and streamline operations, fostering strong relationships and improving communication. Adept at multitasking and conflict resolution, consistently delivering exceptional customer service in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Unit Secretary
Barnes Jewish Hospital I
03.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Improved departmental communication with efficient handling of phone calls and messages.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Food Service Manager
Olive Garden
09.2020 - 02.2025
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw training of more than 100+ team members.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
- Enhanced customer service skills of staff, conducting regular training sessions on hospitality and customer engagement techniques.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.
- Enhanced dining experience and customer satisfaction by implementing innovative menu items based on seasonal availability.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Senior Fleet Manager
Dent Wizard International Corporation
01.2006 - 06.2020
- Streamlined procurement processes, resulting in faster delivery of new vehicles and equipment necessary for daily operations.
- Identified opportunities for cost savings through careful analysis of fleet data, making strategic decisions on vehicle replacement or refurbishment for 3000+ vehicles across the US and Canada.
- Utilized advanced software tools to analyze fleet data, identify trends, and make informed decisions related to vehicle utilization and maintenance schedules.
- Provided ongoing support to drivers through effective communication channels, addressing concerns or questions promptly while fostering a positive work environment.
- Developed strong relationships with vendors to negotiate better pricing on vehicle parts, fuel, and other essential services.
- Managed a team of mechanics to ensure timely repairs and minimize disruptions to daily operations.
- Reduced downtime for vehicles by establishing a proactive maintenance schedule and addressing potential issues before they escalated.
- Implemented telematics systems for real-time tracking of vehicle locations, leading to quicker response times in emergency situations.
- Ensured compliance with all federal, state, and local regulations relating to commercial vehicle operation and maintenance requirements.
- Collaborated with department heads on developing budgets and allocating resources effectively for optimal fleet performance.
- Enhanced safety standards across the fleet by conducting regular training sessions for drivers and ensuring adherence to industry regulations.
- Improved fleet efficiency by implementing cost-effective maintenance strategies and streamlining vehicle usage.
- Conducted regular audits of fleet assets to verify inventory accuracy and monitor asset condition over time, aiding in informed decision-making around fleet composition adjustments or replacements when necessary.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Documented equipment transfers and sales details for accurate record keeping.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Promoted brand at industry events and through ongoing networking efforts.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
No Degree -
Meridian Community College
Meridian, MSNo Degree - Business Administration
Mississippi Job Corps
Crystal Springs06-1997
High School Diploma -
Newton County High School
Decatur05-1996
Skills
- Customer service
- Telephone reception
- HIPAA compliance
- Patient scheduling
- Professional telephone etiquette
- Strong organization
- Conflict resolution techniques
- Patient reception
- Incoming call reception
- Unit secretary training
- Organizational skills
- Office management
- Office administration
- Reliability
- Detail-oriented
- Organization and time management
- Training and coaching
- Multitasking
Accomplishments
Certified CASA - St Louis City and St. Louis County
Timeline
Unit Secretary
Barnes Jewish Hospital I
03.2025 - Current
Food Service Manager
Olive Garden
09.2020 - 02.2025
Senior Fleet Manager
Dent Wizard International Corporation
01.2006 - 06.2020
No Degree -
Meridian Community College
No Degree - Business Administration
Mississippi Job Corps
High School Diploma -
Newton County High School
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