Shawanda Battle
Atlanta,GA
Summary
Experienced professional with strong interpersonal skills dedicated to delivering exceptional communication and customer service. Committed to creating a lasting positive impression that enhances the company's brand. Fully authorized to work in the US for any employer.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Resurgens Orthopaedics
08.2023 - Current
- Check in/check out specialist
- Site Lead coordinator
- Schedule follow-up appointment
- Order office supplies as needed
- Complete bank deposit
- Scan medical records
- Verify insurance benefits
Warehouse Lead
Keystone Automotive LKQ
10.2020 - 12.2022
- Thorough knowledge of AS400 to load associates with picks to be processed.
- Manage 20 associates for shipping department.
- Use RF scanner to pick and process pieces for shipment.
- Use RF scanner to process transfers for shipment.
- Adjust out inventory when location is not accurate.
- Process inventory put away.
- Certified forklift, pallet jack and reach machine operator.
- Host daily team meetings to discuss production and misdirects.
Head Cashier
Lowe' Home Improvement
02.2020 - 09.2020
- Delegate tasks to other cashiers and provide assistance
- Monitor breaks and lunches
- Supervise the activities of other cashiers
- Train cashiers
- Collect cash
- Give overrides as needed on mark down items
- Unlock products as purchased
- Ensure that customer’s experience ends positively
Administrative Assistant
Primecare Home Care Services, Inc.
06.2019 - 02.2020
- Manage day-to-day operations of staffing department
- Perform administrative duties such as filing, faxing, scheduling, and supply shopping
- Greet visitors, clients, and caregivers
- Direct phone calls and set up appointments
- Serve as point of contact for Marketing department new client referrals
- Maintain confidentiality of client records
- Verify insurance eligibility
SERVICING REPRESENTATIVE I
American Credit Acceptance
07.2013 - 11.2018
- Made over 300 plus collection calls daily
- Trained new hires
- Experienced with automated dialer system
- Adheres to the FDCPA law
- Negotiated payment arrangements to bring account out of delinquency
- Took payments via Money Gram and Western Union Speed pay services
- Updated account with notes regarding conversation
Education
Associate - Business Administration
American InterContinental University
05.2011
Skills
- Oral and writing communication
- Reception operations
- Policy and procedure modification
- Documentation and control
Timeline
Front Office Manager
Resurgens Orthopaedics
08.2023 - Current
Warehouse Lead
Keystone Automotive LKQ
10.2020 - 12.2022
Head Cashier
Lowe' Home Improvement
02.2020 - 09.2020
Administrative Assistant
Primecare Home Care Services, Inc.
06.2019 - 02.2020
SERVICING REPRESENTATIVE I
American Credit Acceptance
07.2013 - 11.2018
Associate - Business Administration
American InterContinental University
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