Shawanda Caine
Los Angeles County Metropolitan (Metro)
Compton,CA
22
years of professional experience
Experienced bus driver with a clean driving record and a strong safety focus. Skilled in pre-trip inspections, DOT compliance, weather driving, and reliable passenger transport.
Work History
Bus Driver (Customer Service)
14 Years 9 Months- Assisted passengers with boarding, fare payment, and accessibility needs, including secure wheelchair positioning.
- Operated transit bus safely along assigned routes while maintaining adherence to schedules and traffic regulations.
- Performed pre-trip and post-trip inspections to verify vehicle readiness, cleanliness, and safety compliance.
- Communicated service disruptions, route changes, and safety concerns through radio and dispatch protocols.
- Monitored passenger behavior and enforced transit rules to maintain orderly, secure onboard conditions.
- Navigated heavy traffic and congested areas while maintaining defensive driving standards and passenger comfort.
- Supported smooth service operations by adjusting driving practices to meet schedule demands and route conditions.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
Bus Driver
5 Years 11 Months- Operated transit bus safely along assigned routes, following traffic laws and passenger service standards.
- Performed pre-trip and post-trip inspections, documenting vehicle defects and safety concerns promptly.
- Assisted passengers with boarding, seating, and accessibility needs, including wheelchair securement and ADA compliance.
- Communicated with dispatch regarding delays, route changes, emergencies, and service disruptions.
- Received excellent customer reviews for friendly, punctual transport services.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Customer Service Representative
1 Year 3 Months- Resolved client and candidate inquiries with prompt, accurate communication across staffing assignments.
- Improved service consistency by tracking open requests and prioritizing urgent staffing needs effectively.
- Strengthened customer relationships through professional follow-up, problem solving, and reliable account support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
HUMAN SERVICES - Human Services
No Degree - Sociology
Human Services - Sociology
High School Diploma
Skills
Customer Service
Commercial driving
DOT regulations
Adverse weather navigation
Safety-focused
Safety protocols
Weather condition driving
Clean driving record
Team collaboration
Timeline
Bus Driver (Customer Service)
Los Angeles County Metropolitan (Metro)
01.2012 - CurrentRead More
Bus Driver
Orange County Transit
02.2006 - 01.2012Read More
Customer Service Representative
Helpmates Staffing
03.2005 - 06.2006Read More
California State University, Long Beach
No Degree from Sociology
Read More
University of Phoenix
HUMAN SERVICES from Human Services
Read More
Los Angeles Trade Technical College
Human Services from Sociology
Read More
Compton High School
High School Diploma
Read More