Shawanda Davis
Atlanta,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
District Manager
Boost Mobile by Cellular Experts
Atlanta, GA
07.2023 - 07.2024
- Managed recruitment and onboarding of new personnel.
- Provided ongoing training and coaching to sales team members, improving their product knowledge and closing techniques.
- Led weekly district meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns.
- Coordinated with cross-functional teams, such as finance, operations, and logistics, to ensure a smooth order fulfillment process for customers.
- Provided regular reports on sales performance, market trends, and competitor activities to senior management for strategic decision-making.
- Conducted periodic store visits to verify adherence to company policies, standards, and regulations.
Security Officer
Soretia protection
Decatur, GA
09.2021 - 07.2023
- Collected and stored personal belongings in secure lockers during facility visits.
- Conducted thorough searches of potential clients and greeted them with respect.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Customer Service Representative
Metro by T-Mobile (authorized dealer)
Atlanta, GA
06.2020 - 09.2021
- Provided exceptional customer service and basic troubleshooting
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions.
Asssistant Manager
Murphy USA
East Point, GA
05.2018 - 05.2020
- Assisted store manager in overseeing daily operations, including inventory management, customer service, and staff supervision
- Trained and mentored new employees on company policies, procedures, and product knowledge
- Managed scheduling of staff to ensure adequate coverage during peak business hours while controlling labor costs
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction.
Amazon Customer Service
Amazon.com
Seattle, WA
06.2016 - 01.2017
- Effectively redirected technical support requests to the relevant teams.
- Assisted customers in resolving issues with their accounts or orders.
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
Merchandiser
Merchandising Solutions Group
North Carolina
06.2013 - 09.2016
- Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
- Utilized handheld devices or paper documentation to accurately record inventory counts during reset process
- Worked efficiently in a fast-paced environment, completing resets within designated timeframes.
Assistant Manager
Sam's Mart
Sandy Springs, GA
07.2013 - 05.2014
- Assist customers with their transactions
- Complete daily paperwork and competitor price check
- Assign daily employee duties
- Complete product ordering and vendor check off/in
- Count the safe and order change receive cash from armed car services.
Education
Associate's degree - Business Management
Atlanta Technical College
Atlanta, GA09.2013
GED -
Georgia Piedmont Technical College
Decatur, GA01.2012
Skills
- Store Management Experience
- Data Collection
- Strong customer service skills
- Account Management
- Recruiting
- Technical Support
- Administrative Experience
- Inbound and Outbound Calling
- Adaptive team player
Timeline
District Manager
Boost Mobile by Cellular Experts
07.2023 - 07.2024
Security Officer
Soretia protection
09.2021 - 07.2023
Customer Service Representative
Metro by T-Mobile (authorized dealer)
06.2020 - 09.2021
Asssistant Manager
Murphy USA
05.2018 - 05.2020
Amazon Customer Service
Amazon.com
06.2016 - 01.2017
Assistant Manager
Sam's Mart
07.2013 - 05.2014
Merchandiser
Merchandising Solutions Group
06.2013 - 09.2016
Associate's degree - Business Management
Atlanta Technical College
GED -
Georgia Piedmont Technical College
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