Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
Work Availability
Timeline
Shawanda Grace

Shawanda Grace

Dothan,AL
If you really look closely, most overnight successes took a long time.
Steve Jobs

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience
6
6
Certification

Work History

Assistant Manager

Popeyes Chicken
02.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Screener

Southeast Health
09.2021 - 01.2023
  • Multitask while operating the phone system and multiple computer screens
  • Data entry
  • Provide positive interactions with customers
  • Accurately process paperwork

Shift Manager

Popeyes
02.2020 - 12.2021
  • Delegate tasks to restaurant staff and supervise their performance
  • Maintain a fully-stocked inventory and order food supplies, as needed
  • Manage dining reservations
  • Arrange to have shifts covered

Medical Assistant

Professional Medical Associates
10.2018 - 11.2020
  • Taking medical histories from patients, dilating their eyes to prepare them for exams, bringing patients into their rooms, assisting doctors, and providing them with instructions on how to use contacts, eye drops, and post-surgery medications
  • Collecting and recording patient medical histories and vital signs, assisting in tests and minor procedures, and providing patient instructions
  • Completing administrative tasks that include answering phone calls, scheduling appointments, managing inventory, performing billing operations,
  • Provided patient care, obtained patient vitals, performed blood draws, and performed in-office procedures.

Server/Cashier/Hostess

GOLDFINGERS
05.2018 - 05.2019
  • Preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers, and answering questions.

Medical Assistant Extern

Fortis College
04.2018 - 01.2019
  • Prepared charts, supported 10 clinicians, scheduled labs, verified insurance, restocked patient rooms, and scheduled appointments.

Patient Care Assistant

Southeast Alabama Medical Center
09.2017 - 03.2018
  • Took vital signs and recorded this information on a medical chart
  • Assisted with the collection of lab specimens
  • Transported patients to and from operating rooms, laboratories, and examining rooms
  • Helped with bathing and grooming tasks

Education

Diploma -

HEADLAND HIGH SCHOOL

Certificate - Medical Assistant

Fortis College, Dothan, AL
12.2018

Diploma - CORRECTIONS

FLORIDA PANDHANDLE TECHNICAL COLLEGE

Skills

Scheduling Tests and ProceduresMaintaining Financial Records

  • Data Entry Software
  • Payment Plan Options
  • Heartsaver First Aid CPR AED
  • Medical Records Maintenance
  • Order Purchasing
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Preparing Treatment Rooms
  • Calendar and Appointment Management

Certification

  • CNA/HHA
  • CPR
  • Certified Nursing Assistant (CNA)
  • First Aid Certification
  • Pharmacy Technician License
  • AED Certification
  • BLS Certification
  • Food Handler Certification

Additional Information

SKILLS Communication skills - Analytical and problem-solving skills Personal management skills - Computer/technical literacy. Leadership/management skills Learning skills Strong work values - Dependability, honesty, self-confidence

Assessments

  • Nursing Skills: Patient Focus & Orientation, Completed, 12/01/18, Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
  • Electronic Medical Records Knowledge, Familiar, 12/01/18, Measures a candidate's knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
  • First Aid Skills, Proficient, 12/01/18, Measures a candidate's ability to identify treatments for common medical emergencies.
  • Problem Solving, Familiar, 12/01/18, Measures a candidate's ability to analyze relevant information when solving problems.
  • Verbal Communication, Familiar, 12/01/18, Measures a candidate's ability to effectively convey information when speaking.
  • Safety Orientation Skills, Familiar, 12/01/18, Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.
  • Basic Computer Skills: PC, Familiar, 11/01/19, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
  • Receptionist, Proficient, 01/01/20, Using basic scheduling, attention to detail, and organizational skills in an office setting.
  • Attention to Detail, Familiar, 12/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Verbal Communication, Completed, 07/01/20, Speaking clearly, correctly, and concisely
  • Clinical Judgment, Familiar, 12/01/18, Measures a candidate's ability to assess a patient's condition and implement the appropriate medical intervention.
  • Work Style: Reliability, Expert, 03/01/20, Tendency to be dependable and come to work
  • Food Service: Customer Situations, Proficient, 01/01/20, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
  • Attention to Detail, Completed, 12/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Front Desk Agent (Hotel), Proficient, 08/01/20, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Clinical Judgment, Completed, 11/01/20, Assessing a patient's condition and implementing the appropriate medical intervention
  • Attention to Detail, Familiar, 10/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information

Personal Information

  • Relocation: Anywhere
  • Title: Medical Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Popeyes Chicken
02.2023 - Current
Screener - Southeast Health
09.2021 - 01.2023
Shift Manager - Popeyes
02.2020 - 12.2021
Medical Assistant - Professional Medical Associates
10.2018 - 11.2020
Server/Cashier/Hostess - GOLDFINGERS
05.2018 - 05.2019
Medical Assistant Extern - Fortis College
04.2018 - 01.2019
Patient Care Assistant - Southeast Alabama Medical Center
09.2017 - 03.2018
HEADLAND HIGH SCHOOL - Diploma,
Fortis College - Certificate, Medical Assistant
FLORIDA PANDHANDLE TECHNICAL COLLEGE - Diploma, CORRECTIONS

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Shawanda Grace