Shawanda Hall
Atlanta,GA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
2
2
years of professional experience
Work History
Dietary Clerk
Children's Healthcare of Atlanta Scottish Rite
Atlanta, Georgia
08.2024 - Current
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Attended weekly meetings with the Dietary Manager regarding upcoming menu changes or specials.
- Delivered snacks to nurse station for distribution to specific residents.
- Stocked food and other supplies for main kitchen and units.
- Maintained routine meal schedules and serving times.
- Ensured that menus were updated regularly based on availability of ingredients or changes in nutritional requirements.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Set up trays and food service carts to deliver food to residents.
- Monitored temperature logs for hot and cold foods served in accordance with health department regulations.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Collaborated with dietitians to ensure proper nutrition was being provided to each patient.
- Selected, scheduled or conducted orientation or in-service education programs.
Food Service Attendant
Children's Healthcare of Atlanta Scottish
Atlanta, GA
02.2023 - Current
- Coordinated with the management team to organize and execute special events and bookings.
- Prepared and served drinks and food items according to company standards.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Rotated inventory to reduce waste and optimize freshness.
- Inspected dining areas periodically for cleanliness and orderliness.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Shift Manager
Nancys Pizzeria
Atlanta, GA
Sep2016 - Current
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed cash positions and made bank deposits.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Assistant Manager
Chic-Fil-A
Atlanta, GA
Feb2015 - Apr2020
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Enhanced sales by implementing merchandising and promotional improvements.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Sales Advisor
Costco
Cobb, GA
Mar2012 - Apr2017
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
Cashier Team Lead
Wayfield Foods
Atlanta, GA
Jun2011 - feb2013
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Answered customer quests, provided store information and escorted to desired store areas.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Food Service Worker
Target
Alpharetta, GA
Aug2007 - Jun2011
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Team Leader
Nancys Pizza
Atlanta, GA
Jul2003 - Aug2007
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
Education
Some College (No Degree) - Medical Assisting
Javelyn Technical Instution
Atlanta, GASkills
- Opening and closing procedures
- Schedule oversight
- Training and mentoring
- Team development
Timeline
Dietary Clerk
Children's Healthcare of Atlanta Scottish Rite
08.2024 - Current
Food Service Attendant
Children's Healthcare of Atlanta Scottish
02.2023 - Current
Shift Manager
Nancys Pizzeria
Sep2016 - Current
Assistant Manager
Chic-Fil-A
Feb2015 - Apr2020
Sales Advisor
Costco
Mar2012 - Apr2017
Cashier Team Lead
Wayfield Foods
Jun2011 - feb2013
Food Service Worker
Target
Aug2007 - Jun2011
Team Leader
Nancys Pizza
Jul2003 - Aug2007
Some College (No Degree) - Medical Assisting
Javelyn Technical Instution
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