Shawanda Lott
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Sedgwick
08.2022 - Current
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed and recorded new claims Including loa,intermittent absence,and casualty.
Patient Care Assistant
Baptist Desoto Hospital
12.2015 - 01.2022
- Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through experience as a Patient Care Assistant.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Cashier Team Lead
Big Lots Stores, Inc.
07.2013 - 12.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Supervisor
Service Master Cleaning
05.2012 - 05.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
No Degree - Nursing
Tennessee College of Applied Technology- Memphis
Memphis, TN05.2022
GED -
Messick Adult Center
Memphis, TN05.2015
Skills
- Customer service
- Employee Training
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Documentation
- Escalation management
- Money handling abilities
- Time Management
- Telephone etiquette
- Call center experience
- Data Entry
Additional Information
Supervised cleaning staff and payroll management. Schedule vacations, days off, take care and pay payroll., Enforce all safety procedures in accordance to state laws and OSHA guidelines. Ensured that all Health & Safety Procedures were followed., Conduct employee training in equipment operations or work and safety procedures or assign employee training to experienced workers., Train cleaning crews in all aspects of cleaning, maintenance, and safety procedures (e.g. Trained New Employees Provided Supervision to Night Staff Ensured all equipment was maintained Ensured safety procedures were understood and followed., Clean bathrooms and refurnish toiletry items. Clean bathrooms, mop dusk, empty trash., Clean entire gym Clean Bathrooms, mirrors, take out trash and clean all equipment Overlook schedule for cleaning crew Order supplies., Clean bathrooms Mopping Dusting Vacuuming Assign daily tasks for associates Train associates as needed Coach associates as necessary., Removed all finger marks and smudges from vertical surfaces, including doors, door frames, around light switches, private entrances, glass and partitions., Followed directions from supervisors to adhere to a rotation schedule of assigned quadrants with co-workers as a team. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment., Process and fill customer food orders and prepare specialty dishes quickly and accurately. Operate cash register and credit card machine to process customer payments., Answer customer questions about food ingredients, freshness, and availability. Clean and straighten counters and tables at the end of the shift., At the end of the shift help Verify safe.
Timeline
Customer Service Specialist
Sedgwick
08.2022 - Current
Patient Care Assistant
Baptist Desoto Hospital
12.2015 - 01.2022
Cashier Team Lead
Big Lots Stores, Inc.
07.2013 - 12.2015
Supervisor
Service Master Cleaning
05.2012 - 05.2013
No Degree - Nursing
Tennessee College of Applied Technology- Memphis
GED -
Messick Adult Center
Similar Profiles
Jose PerezJose Perez
ERISA Specialist/Administrative Assistant at SedgwickERISA Specialist/Administrative Assistant at Sedgwick
Danyale M. MayhueDanyale M. Mayhue
LOA Coordinator Examiner (Remote Worker) at SedgwickLOA Coordinator Examiner (Remote Worker) at Sedgwick
Ambrea MasseyAmbrea Massey
Accommodation Claims Specialists at SedgwickAccommodation Claims Specialists at Sedgwick
Eboni JohnsonEboni Johnson
Care Team Representative- Casualty Intake at SedgwickCare Team Representative- Casualty Intake at Sedgwick
Cordeia RaineyCordeia Rainey
Assistant Manager at Zales The Diamond StoreAssistant Manager at Zales The Diamond Store