Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shawanda Medina

Queens,NY

Summary

Excelled in roles requiring customer relationship management and cash handling, enhancing store operations and customer satisfaction. Demonstrates exceptional team collaboration and effective communication, significantly contributing to workplace efficiency and positive outcomes.

Overview

4
4
years of professional experience

Work History

Inventory

Burlington
Queens, NY
02.2023 - 05.2024
  • Managed inventory levels to optimize stock availability while minimizing costs associated with excess inventory.
  • Organized warehouse inventory for easy access.
  • Assisted in stocking shelves with new inventory and replenishing existing inventory.

Cashier Team Lead

Family Dollar
Queens, NY
04.2021 - 12.2022
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Built and maintained productive relationships with employees.

Sales Associate

Macy's
Queens, NY
05.2020 - 01.2021
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted product demonstrations to highlight features and benefits.
  • Assisted customers with product selection, sizing and styling.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled returns and exchanges according to company policies.
  • Collected payments and provided accurate change.
  • Processed transactions using a point-of-sale system.

Education

GED -

Technical Career Institute
Manhattan, NY
06-2016

Skills

  • Customer relationship management
  • Cash handling
  • Team collaboration
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Multi-task management
  • Strong teamwork
  • Documentation
  • Shipping and receiving
  • Clerical support
  • Email management
  • Reading comprehension
  • Paperwork processing
  • POS systems expert
  • Microsoft office expertise
  • Ethical practice
  • Social perceptiveness
  • Professional boundaries
  • De-escalation techniques
  • Safety and risk assessments

Affiliations

  • Enjoys Reading books
  • Mediation
  • church

Timeline

Inventory

Burlington
02.2023 - 05.2024

Cashier Team Lead

Family Dollar
04.2021 - 12.2022

Sales Associate

Macy's
05.2020 - 01.2021

GED -

Technical Career Institute

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Shawanda Medina